Employment Services Specialist

Under general supervision, provides customer service to individuals to ensure that qualifications and needs for employment and training services are met. Ensure business needs are met by developing and filling employment needs, and offering and providing DWS agency information and coordinated services.

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed in the job level.

Provides services to individuals by coordinating and executing a broad range of individual services in accordance with Federal and State program guidelines, policies and regulations.

Confers with employers to develop and fill employment and vocational training openings.

Refers applicants to employment or other community resources.

Assess and evaluate client skills, education and training.

Assists, directs and counsels claimants and job applicants.

Interviews, assesses and evaluates customers to meet employment, training and vocational needs.

Enters and monitors data in electronic system for job postings, candidate file searches, and program reporting.

Assists, directs, and counsels business customers on the multitude of DWS coordinated business services, training grants, and resources.

Provides on-site visits to businesses to understand employer needs, operations, and job openings.

Organizes and/or participates in community events designed to connect business needs and job seekers, and advance DWS services to both.

Works with Program Staff to ensure compliance to Department of Labor case management standards.

Refers applicants to employers and follows-up on hiring process.

Provide excellent customer service to internal and external customers.

Qualifications

PREFERENCES:
Preference may be given to candidates with customer service experience.

Preference may be given to candidates with Weston County community experience.

KNOWLEDGE:
Knowledge of state and federal statutes relative to employment and Agency programs.

Knowledge of departmental policies, customer service standards and inter-agency protocols.

Knowledge of labor market information for the State of Wyoming and the skill to obtain current employment and job resource information using a variety of multimedia resources, particularly Internet services.

Knowledge of administering and interpreting interest, skills, and proficiency tools and of assessing employment issues and limitations.

Skills in public speaking, oral, written, and electronic communication, and record keeping.

Skills to establish appropriate rapport with partner services, and respect established protocol with government agencies and their staffs.

Knowledge of case management practices to determine needs, create reasonable plans, and follow clients through successful program completion.

MINIMUM QUALIFICATIONS:
Education:
Bachelor’s Degree (typically in Business)

PLUS

Experience:
0-1 year of progressive work experience (typically in Business or Human Services)

OR

Education & Experience Substitution:
3-4 years of progressive work experience (typically in Business or Human Services)

Certificates, Licenses, Registrations:
None

Necessary Special Requirements

PHYSICAL WORKING CONDITIONS:
Weekly travel required

NOTES:
FLSA: Non-exempt

The Wyoming Department of Workforce Services (DWS) uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.

Supplemental Information

053-Department of Workforce Services – LWC – Northeast Region – Newcastle Office