EDL Licensing Services Representative 1-2 Kent

Enhanced Driver Licensing Services Representative 1-2

Fulltime – Permanent

Kent

• Please Note: This position includes a 12-month in-training plan and will be filled at the LSR 1 level (Starting salary is $2485/monthly. Upon successful completion of 6 months of employment with the Department of Licensing, you will receive a 5% salary increase). Upon successful completion of a 12 month review period, you will be placed at the LSR 2 level (Salary Range 39: $2724 – $3541/monthly).

Upon completing training and certification, you will be eligible to become certified to issue Enhanced Drivers License (EDL), which will result in a 10% pay increase.

The Department of Licensing (DOL) is looking for an outgoing and enthusiastic customer service professional to join the agency and fill one of DOL’s most critical roles. As a Licensing Services Representative (LSR) you will have the opportunity to be the first line of defense in ensuring the public’s safety on Washington State roadways, and be the face of the Department to our customers. Issuing licenses and identification (ID) cards, following federal and state requirements, and ensuring every customer is treated with respect and dignity requires an exceptional individual. If you are selected for this role you will have the opportunity to advance quickly, receive development and training, become eligible for one of the state’s most competitive benefits package, and become a valued member of our team. At the DOL we have a strong commitment to public safety, customer satisfaction, employee engagement, work/life balance, and creating the kind of atmosphere where employees are excited to come to work every day. We want you to join our team and help us achieve these goals!

How we do it! (Mission):
With a strong commitment to great service, we advance public safety and consumer protection through licensing, regulation and education, and we collect revenue that supports our state’s transportation system.

Why we do it! (Vision):
Proudly earning Washington’s confidence every day through the highest level of service and commitment to public safety.

Our customer service promise:
We’ll be friendly and helpful – every time.

Why be a part of it!

Find out what employees have to say about our Culture and Diversity !

Some of the work you will do is:
Providing first class customer service to the public with enthusiasm and a smile.

Verifying and evaluating information to issue licenses and ID cards, instruction permits including any other licensing functions in compliance with laws, regulations, and procedures.

Collecting and accounting for licensing fees.

Assessing customer qualifications (physical, medical and visual) for licensing eligibility.

Conducting driving skill tests.

Authenticating identity documents through online verification.

Performing final review of all enhanced driver license or identity card applications and portfolios to determine applicant’s eligibility.

Conducting face-to-face interview with applicants to validate their identification.

Denoting U.S. citizenship of applicants.

Approving or denying EDL applications.

Issuing federally-approved EDL to eligible applicants.

Working Conditions

As an LSR you must be willing and able to do/meet the following:

Acceptable or clear finger-print based criminal history background check (Malfeasance Check).

Work a Tuesday through Saturday schedule.

Verified reliability check for previous five years of employment.

U.S. citizenship required.

What we are looking for (required):
High School graduation or equivalent, five (5) years of licensed driving experience (time with a learners permit does not count towards the 5 years of licensed driving experience), a valid Washington State Driver license with no restrictions other than corrective lenses (or the ability to obtain one upon hire), two (2) years’ experience providing customer service to the public, one (1) year experience using word processing software to create, format, edit, and save documents, U.S. citizenship required, AND demonstrated consistently progressive career development.

Required experience can be earned concurrently (i.e. at the same time).

Applicant work histories should demonstrate the following competencies:

Ability to consistently provide friendly and helpful customer service

Ability to handle stressful or adverse situations, making good decisions, working calmly and accurately, and helping to calm others.

Ability to adapt easily to changing business needs, conditions, and working responsibilities.

Ability to adapt approach, goals, and methods to achieve successful solutions and results in dynamic situations.

Ability to use data and information to assess and understand issues, evaluate options, form conclusions and make decisions.

Our ideal candidate will have :
The ability to type 30 wpm with or without reasonable accommodation, and one (1) year of cash handling experience to include receiving cash, making change, and counting down tills.

Union Inclusion: This position is covered by a union shop provision. Therefore, as a condition of employment, candidates who are appointed are required to become members of the PTE Local 17, or arrange to pay to that union a fee equivalent to its regular monthly dues.

The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to six months.

How to Apply:
To be considered for this vacancy, please select the large Apply button at the top of this job announcement. If you haven’t already done so, you will need to create an applicant profile and include the following information:

A letter of interest clearly addressing your interest in the specific position and demonstrating attention to detail (please attach as individual file).

Your chronological résumé depicting work experience and/or education (please attach as individual file).

A list of at least 3 professional references including names, professional titles, and current phone numbers (attach as individual file or as a part of the resume).

Only candidates who reflect the minimum qualifications on their State application (the work history portion of your application, not the attached resume ) will be considered. Failure to follow the above application instructions may lead to your disqualification.

If you have questions about the process, or need assistance, please contact the recruiter listed below before the posting closes and before you submit your application.

PLEASE NOTE: To take advantage of veteran’s preference, please do the following:

Email DD214 (Member 4 copy), NGB 22 or signed verification of service letter from USDVA

Use a subject line of “EDL LSR 1-2 Kent”.

Include your name in the message as it appears on the application you submitted through the careers.wa.gov system.

Send to HrRecruit@dol.wa.gov

The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to six months.

Contact us:
For inquiries about this position, please contact Kimberleigh Amarige at 360-902-4003 or email KAMARIGE@DOL.WA.GOV . Please reference recruitment number 17-118.

Persons under final consideration for initial appointment with DOL are subject to a background check.

The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.

EDL Licensing Services Representative 1-2 Kent Supplemental Questionnaire

*

1.

• DOL LSR – Are you a United States Citizen?

Yes

No

*

2.

DOL LSR – Do you have at least 5 years licensed driving experience? Time with a Learner’s Permit does not count toward the 5 years licensed driving experience.

Yes

No

3.

DOL – Where did you learn of this vacancy?

LinkedIn

Facebook

Twitter

Word of mouth

DOL jobs pages

RecruitDisability.org

Other

Hiring event/workshop

WTIA Job board

Careers.wa.gov

4.

DOL – If you answered “other” to the preceding question, please indicate where you learned of the vacancy in the space below.

• Required Question