EDI Technical Support Analyst

This position is responsible for integration/development of business solutions that require real-time, inter-application data exchanges using traditional EDI X12 Mapping, XML, and Web Services integration and communication protocol standards using the Extol Business Integrator product lines.

Position Responsibilities

• Responsible for EDI mapping and implementation of EDI processes using Extol Business Integrator product
• Plans and coordinates EDI activities with customers to implement new EDI transactions, monitor existing transactions, streamlines processes and troubleshoot problems
• Ensure adherence to existing methodologies, quality assurance standards and required checkpoints during EDI Implementation projects
• Oversee new EDI implementation projects as well as break/fix work for existing implementations.
• Provide EDI Application Integration and tier 3 technical support to Level 2 support staff.
• Proactively recommend courses of action to maintain cost effectiveness, competitiveness, system stability, security, scalability and reliability
• Responsible for adhering to financial goals and objectives of Data Interchange Group

Minimum Requirements

• Minimum 2-3 years’ experience of EDI implementation with intermediate to advanced mapping skills using ANSI X12 standards
• Working knowledge of at least one EDI Translation software package
• Experience with dealing with trading partners thru several phases of EDI communications
• Experience with web based communication protocols and security (FTP,FTPS,AS2, VAN-based EDI)
• Experience mapping transportation industry specific transactions (204,210,214) a plus
• Experience with unit testing methods and assisting users with UAT of EDI solutions
• Knowledge of the transportation/supply chain industry a plus
• Excellent written and verbal communication skills
• Ability to own projects and work with minimal direction
• A wide degree of creativity and latitude is expected
• Experience with T-SQL (Dynamic, Stored Procedures and Triggers)
• Experience w/ object-oriented programming a plus
• Experience with Experience with VB.net a plus
• Familiarity and experience with architectural design
• Troubleshooting and supporting ERP systems
• Experience of web application architecture, enterprise software architecture, and web -experience with development technologies including .NET and SQL databases
• Strong verbal, written, and interpersonal communication skills with both technical and non-technical audiences
• Passion for delivering high quality products and services
• Organized and detail oriented. Demonstrated ability to manage multiple projects simultaneously and to resolve scheduling and other conflicts in order to meet all deadlines
• Driven to achieve a high level of customer satisfaction
• Adaptability; self-starter; team player; focused; committed; work independently

Behavioral Competencies

Conflict Management – Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise

Composure – Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence

Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with the customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect

Learning on the Fly – Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything

Patience – Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgments and acting; waits for others to catch up before acting; sensitive to due process and proper pacing; follows established process

Problems Solving – Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers

Physical Requirements

• Constant and close visual work at desk or computer
• Constant sitting and working at desk
• Frequent verbal and written communication with team and other business associates by telephone, correspondence, or in person
• Frequent lifting of folders, files, binders and other objects weighing up to 20 lbs.
• Frequent opening and closing of heavy file drawers
• Occasional bending and stooping to pick up boxes and equipment weighing up to 50 lbs.
• Frequent walking and standing
• Occasional driving of automobiles

Travel Required : 10 %

TMW Systems is an equal opportunity employer M/F/D/V and does not discriminate on the basis of any legally protected status or characteristic.

TMW Systems Inc. is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee of TMW via email, the Internet or in any method without a valid written search agreement will be deemed the sole property of TMW. No fee will be paid in the event the candidate is hired by TMW as a result of the referral or through other means.

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