Donor Services Associate I – – Full Time/Hourly

Goodwill Industries of the Inland Northwest is an Equal Opportunity Employer.

Summary:

Accept donated goods from the public. Maintain area in a neat and orderly manner both inside and outside. If located in a facility, assist in other areas of the store as needed. Goodwill is always accepting applications for this position in order to maintain an applicant pool. Must pass background check.

Essential Functions:

• Provide outstanding customer service.

• Greet donors at their vehicle.

• Assist in unloading acceptable donations in a timely and courteous manner.

• Thank donor for donations and ensure a receipt is offered to each donor, regardless of size of donation.

• Maintain a well-groomed appearance and acceptable dress in compliance with Goodwill Industries of the Inland Northwest’s Dress Code. This includes issued items such as DSC vests.

• Prepare records and reports, as requested.

• Keep supervisor informed of problems and suggestions related to the job.

• Store DSA’s will perform other duties in production and retail as assigned.

• Comply with all Goodwill Industries of the Inland Northwest policies, CARF standards, and safety regulations.

• Sort donations according to current Goodwill Industries of the Inland Northwest requirements.

• Store DSA’s will ensure donations are secure and appropriate sort is performed indoors.

• Keep donation area neat, clean, and orderly.

• Ensure equipment is in good working order.

• Maintain an accurate count of donors on the DSC Worksheet.

• Ensure the DSC is properly closed and locked at closing (please refer to Operating Manual).

• Call supervisor at beginning of each shift to report in and advise of condition of DSC site and donor counts.

• Report any maintenance or safety discrepancies immediately to your supervisor.

• Attend department, organization and other meetings/training as required.

• Follow all policies, procedures, and directives of Goodwill Industries assuring safety of personnel or property.

• Properly wear and maintain all required Personal Protective Equipment (PPE).

• Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.

• Comply with all health, safety and fire standards and all local, state and federal regulations (WISHA & OSHA).

• Other duties as assigned.