Document Specialist

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role will track, image and distribute all incoming mail. Archive and retrieve paper and electronic documents. Meet quality and production standards while providing superior service to internal and external clients.

Key Responsibilities:

• Senior level subject matter expert, subject to minimal supervision.
• Receives and opens incoming mail, time-stamps paperwork and creates log sheet of contents.
• Reviews high-level content of various internal and 3rd party forms and other letters of instruction and makes determination on how to process.
• Interprets the nature of single/multiple request transactions both inter and intra-departmental requests, and inserts patching consistent with the request, then determines appropriate doc type/work.
• Scans and indexes documents and electronic submissions, assesses it and determines where to pull critical fields for that transaction.
• Performs Quality Assurance review of transactions to confirm key indexed values are applied correctly and that all pages of the documents are on the system.
• Files all non-3rd Party required paperwork based on specific guidelines and stores locally for specified period.
• Follows appropriate records destruction policies for documents that have reached the required date.
• Complete final stages of transfer process including reconciling and annotating documents.
• Handles checks and transactions from elite reps with greater sensitivity to timing.
• Researches and pulls statements or microfiche based on requests from internal parties such as the Field /Legal /Compliance; reactivates accounts when necessary.
• Reviews items in the misdirected queue received from various departments and makes determination on appropriate handling.
• Performs research on items initiated by all departments to identify where to find specific paperwork for various transactions.
• Responsible for retrieving any documents from storage via online system or phone.
• Performs other duties as assigned.

Essential Business Experience and Technical Skills:

Required:

• High School diploma
• 4 years of related work experience

Preferred:

• Bachelor’s degree preferred

Business Category

Operations : Administration Support

Number of Openings

1

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife’s policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.