Document Analyst

The mission of MassHealth is to improve the health outcomes of our diverse members, their families and their communities by providing access to integrated health care services that sustainably promote health, well-being, independence and quality of life.

MassHealth, the Executive Office of Health and Human Services office that administers the Medicaid program in Massachusetts, is seeking a Document Analyst to support the archiving, document management, and research needs of the Publications Unit.

The role of the Document Analyst is to maintain electronic and paper files in the MassHealth Publications Library. Such files include provider manuals, transmittal letters, eligibility operations memos, provider bulletins, administrative bulletins, regulations, forms, billing guides, the MassHealth Drug List, member and applicant outreach and application materials, MassHealth and EOHHS regulations, public notices, and other documents related to the MassHealth Publications core business. The document analyst also supports MassHealth and EOHHS staff with public hearings.

Duties and Responsibilities (these duties are a general summary and not all inclusive)

:

Manage infrastructure of e-library and ensure file integrity.

File new and updated publications in the electronic library according to established file naming conventions.

Move obsolete files to their respective obsolete folders.

Catalog new and obsolete forms in the forms database. Generate reports based on the forms database as requested.

Prepare exhibit folders for public hearings about MassHealth and EOHHS regulations. Coordinate with editorial staff to ensure that all needed documentation is available for the hearing.

Reserve space for the public hearings and represent, set up, and coordinate logistics for MassHealth and EOHHS public hearings.

Represent MassHealth and EOHHS at public hearings by greeting the public, CART reporters, stenographers, etc.

Coordinate with editorial and design staff to ensure that all final products and project files are accounted for and correctly filed for easy retrieval.

Respond to legal and Freedom of Information Act (FOIA) requests for document retrieval and assembly.

Reconstruct provider manuals on an as-requested basis to respond to inquiries about historical versions.

Research filing gaps and track down missing or misfiled publications.

Review

Massachusetts Register

for MassHealth and EOHHS-related material and inform editorial staff and others when material is available for review and action.

Maintain updates to the CMR in the paper library.

Scan paper documents that are available only on paper and file them in the electronic library.

Create and maintain logging systems for various publications.

Prepare and log older files for offsite archival storage.

Maintain written procedures for public hearings.

Preferred Qualifications

:

A Bachelor’s degree or higher.

Proficient use of Microsoft Word, Excel, and Access.

Knowledge of the Secretary of State’s regulations promulgation process.

Demonstrated organizational skills and experience in managing paper and electronic files.

Strong attention to detail.

Ability to follow oral and written instruction.

Ability to work independently.

Ability to communicate effectively orally and in writing

Be willing to travel occasionally for public hearings that are held offsite.

Ability to work in team setting.

Ability to establish rapport and deal effectively with others.

Ability to work well with the public.

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit

http://www.mass.gov/hhs/cori

and click on “Information for Job Applicants”.

As part of the hiring process, the Office of Human Resources will be verifying any college-level degrees conferred to the selected candidate. Additionally, any licensure required for the position will be verified. Information provided as part of the hiring process is subject to the Massachusetts Public Record Law and may be published on the Commonwealth’s website.

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions, please contact the CYF Office of Human Resources at 1-800-510-4122 and select option #2.

Special Requirements

:

Based on assignment, possession of a current and valid Massachusetts Class D Motor Vehicle Operator’s license or the equivalent from another state may be required.

Qualifications

This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, and (B) of which at least one year must have been in a supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below.

Substitutions:
I. A Bachelor’s degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required (A) experience.*

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for a maximum of three years of the required (A) experience.*

III. A Bachelor’s or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required (A) experience.*

• Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

NOTE: No substitutions will be permitted for the required (B) experience.