Dispatcher/Customer Service Representative

OFFICE & SCHEDULING MANAGER

United Service Specialists is a family owned and operated plumbing, heating and air conditioning company located in College Park, MD. We are seeking a full-time office and scheduling manager.

Excellent organization and exceptional customer service is a must! The ideal candidate will be detail-oriented, good-humored, and enterprising with high energy and a positive attitude. Given the small size of our firm, we want someone who is excited about taking on new tasks and learning new skills. Strong writing skills are a plus. A good fit will be someone who is unafraid to ask for clarification and guidance or to provide input. Reliability is a must.

Responsibilities: Support the day-to-day operations of the HVAC service team.

• Open and close the office
• Interact with clients, vendors and company employees at various levels.
• Answer inbound calls to the office
• Create work orders
• Dispatch technicians to jobs via the computer
• Schedule and reschedule customers
• Schedule Spring & Fall Maintenance Contracts
• Register equipment and complete warranty information for installations

Essential Skills and Qualifications:

• High school diploma or GED.
• Minimum 2 year experience in office environment. Call center, customer service or dispatch experience a plus.
• Strong customer service skills and work ethic.
• Attention to detail.
• Ability to multi-task within a fast-paced environment.
• Team oriented.
• Strong skills in Microsoft Office Suite.
• Must be punctual and reliable.
• Knowledge of the HVAC & Plumbing service industry is a plus.

Looking for someone willing to start immediately.

Pay and benefit package is commensurate with experience.

Job Type: Full-time

Required education:

• High school or equivalent

Required experience:

• Dispatch: 2 years
• Customer Service: 2 years