Dispatcher 1

Client Reference Code: 195278

Dispatcher 1

Position Summary:
Work with technical staff, other employees, and customers. Under supervision, the person will schedule, route and assign work orders in a timely manner.

Schedule:
Sunday – Thursday, 12:30pm – 9:00pm

Essential Job Functions:
Schedule, route and assign work orders in a timely manner.

Prepares monthly departmental reports and submits to supervisor.

Promotes good customer relations through telephone contact within compliance of established company policies and procedures

May communicate pertinent information including customer service issues, outages, etc., to other systems

Inform supervisor as necessary.

Maintain a professional attitude and appearance.

Perform other related duties and tasks as assigned.

Knowledge/Experience/Education:
High School Diploma or Equivalent.

Computer experience required.

Knowledge of Icoms Billing System and familiarity with Microsoft Office Suite preferred.

Customer service & workforce management experience preferred.

Human Relation Skills:
Must possess the ability to communicate clearly and effectively in a courteous and professional manner with customers and other employees

Must be assertive, independent, and reflect confidence in others and deal diplomatically with hostile and pressure situations.

Other position considerations:
Occasional light lifting of approximately 20 pounds

Long periods of sitting and data entry

May be required to work various schedules including nights, weekends, and holidays

Must be able to effectively communicate in person, in writing, and on the telephone

Legal/Financial Responsibilities:
Requires adherence to Charter Communications Standards of Business Conduct. Position must assist in maintaining the confidentiality of customer and business data at all times.

EOE Race/Sex/Vet/Disability

Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Charter is committed to diversity, and values the ways in which we are different.

Job Code : TWCTDP050 Dispatcher 1 Nonexempt

195278BR