Director of Operations

Full Job Description

Immediate opening for Director of Operations with busy real estate office in West Lake Worth! Our ideal candidate will be a team player who is energetic, reliable and can run the day-to-day operation of a growing real estate office!

This is a key position on our team. This Director is a master of systems, consistently seeking new and efficient business processes that save time and money. A successful candidate will be efficient and passionate about teamwork and want to succeed at a high level, detail-oriented and highly driven, an enthusiastic, self-starter with a passion for customer service!

This individual will make sure our clients have the highest level of care and personalized follow-up. Strong customer service is a must as well as project management abilities. The ideal candidate must stay calm under pressure and is a great learning based administrator with a can-do attitude and proven ability to succeed. You will receive a DISC assessment to complete after application. Resumes without a completed DISC will not be considered.

Responsibilities

Responsible for annual budget based on Team Goals

Monthly Review of P&L, making adjustments as needed to stay on Profitability Goal

Futurecasting. Monthly review of future 30-60 days in regards to income and expenses.

Systems (Pre-list to close on all listings, Contract to close for all buyers)

Scalable — Overseeing all systems to insure they are scalable for future growth.

Automated — Overseeing all systems to make sure they are automated wherever possible. Overseeing creation and maintenance of Operations Manual.

Number Tracking — Overseeing the tracking of all production numbers.

Communication – Overseeing all systems for client, agent, team, vendor communication. System around asking for reviews and referrals.

Human Resources

Hiring – Overseeing all employee hiring and hiring systems

Training – Overseeing all employee training and training systems

Onboarding – Overseeing all onboarding of agents and employees and Onboarding systems

Employee Manual – Overseeing creation and upkeep of Employee Manual

Database

Overseeing CRM – system/process to accurately track METS/NONMETS

Analyzing database to confirm capable of Team Goals

Creating referrals (leads) through Vendors

Overseeing database growth goals

ROI (Return on Investment)

Overseeing tracking and reporting on ROI for all lead sources

Analyzing for ROI on all lead sources

Overseeing the addition or deletion for all lead sources based on ROI

Marketing

Overseeing analytics on all marketing lead sources for optimization

Communication – Overseeing all touch plans

Leadership

Holding Operations Department accountable to asking for reviews and referrals

Holding Rainmaker accountable to Lead Generation and Production Goals

Holding Team accountable to Team Goals

Responsible for all reporting to the Rainmaker/Sales Manager so that they can make appropriate decisions around leads, lead sources, agent accountability, team goals etc.

Qualifications

Advanced communication skills, both written and verbal.

Ability to support and manage a wide variety of tasks.

Experience managing people and projects.

Possess a high level of self-confidence and demonstrate the ability to take initiative.

Excellent organization skills with superior attention to detail and accuracy.

Capable of handling and maintaining highly confidential and sensitive information.

Ability to prioritize workload from multiple sources and understand priority.

Ability to anticipate problems, make adjustments and organize work to meet multiple deadlines.

Demonstrated experience working on assignments that are complex in nature, where considerable judgment and initiative are required in resolving problems.

Bringing energy and positivity to the team at al times

Creating clarity around team culture

Job Type: Full-time

Pay: $60,000.00 – $75,000.00 per year

Benefits:

401(k)

401(k) matching

Health insurance

Paid time off

Schedule:

8 hour shift

Monday to Friday