Digital Product Development Manager

Responsibilities:
JOB PURPOSE

Design, blueprint & implement new or existing products of Category XYZ within the context of the New Product Process. The Head of Product will work closely with Project Management and Offer Design teams to ensure technical support during the implementation phase.

CORE RESPONSIBILITIES

• Research and development aimed at improving current products or developing new ones to satisfy consumer demand and substantially contribute to Tigo’s revenues and profitability growth.
• Work closely with the Consumer Understanding Team to review and use consumer insights to aid the ideation process.
• Provide technical support to evaluate ideas to expand Category XYZ product portfolio.
• Produce user stories by preparing the functional and technical specifications of new product or improvements of existing ones
• Overseen all aspects related to the customer experience and journey when engaging with our products ensuring not only the quality and technical excellence but also the QoE of the end product.
• Clearly establishes product milestones (or sprints) and objectives by detailing functionality at consumer and technical level
• Provides support to Program Manager and Operations to guarantee product or process implementation and time to revenue.
• Identify and filter market and technology trends through extensive research to capture new product opportunities
• Create, evaluate and analyze vendor proposals for new product ideas and new process and product improvements.
• Collect, organize and structure all additional information required to support the blueprint
• Provide support to the Offer Design Manager to build an appropriate business case.

Job Qualifications:
QUALIFICATION

• 7+ years in product or project development or engineering
• Demonstrated ability to drive the development of similar requirement, testing, and process documents for unlicensed spectrum is a key requirement.
• MBA desirable.
• Managerial experience in medium to large size organizations.
• A born product development native with substantial knowledge on product definition, development, and life cycle management.
• Proven revenue generation, strategy, and management experience.

ESSENTIAL KNOWLEDGE

• Proven track record of taking end-to-end ownership and driving results; demonstrated ability to manage multiple projects – work prioritization, planning, task delegation and coordination across functional teams, including technical, engineering, marketing, design and merchandizing teams
• Product Blue Printing or User stories
• Agile development
• Basic understanding of usage flows and QoE best practices.
• Telecom and/or Digital product development experience
• Full web stack developer with experience in some of these technologies: html5 responsive, Javascript, PWA, Drupal, Angular and/or React

CORE COMPETENCIES

• Passionate about the possibilities (and challenges) of an increasingly digitally enabled world.
• Passionate about digital products and services.
• Strategic thinker.
• Effective communicator and presenter.
• A team player, able to work well in global/local environments and influence them.
• Able to build relationships and credibility quickly.
• Able to travel, the role will involve a lot of interaction with markets.
• Fluent in Spanish and English (French desirable).