Desktop Support Technician

Local IT support organization is seeking a Desktop Support Technician to support its rapidly growing client base. We deliver effective technology, consulting and support services for growing businesses. Our expertise enables organizations to gain a competitive edge by allowing them to focus on their business growth while we manage their technology needs.

The Desktop Support Engineer will provide hands-on support for local and remote clients as well as support to clients across the nation. Candidate must have excellent verbal and written communication skills along with exemplary customer service skills. Must have solid understanding of Microsoft Client and Server Operating Systems, Applications and Technologies, LAN/WAN Networking and be able to troubleshoot issues that end users encounter. Mac experience a plus. The engineer will support end users with software and hardware issues and must be able to effectively analyze, troubleshoot, research, resolve, track, and when necessary escalate issues. Must be very detail oriented and able to effectively and accurately document various technical issues utilizing a call tracking tool.

Requirements:

Minimum of two years technical experience required. To be considered candidate should have excellent verbal and written communication skills and the ability to work independently with minimal supervision. An AA degree in an IT related field strongly preferred. An A+, MCDST, MCP, CSS and/or MCSE Certifications are desired but not required.

Expectations:

Communicate professionally in a fast-paced setting while maintaining a positive working environment

Be a team player and a self-starter

Maintain a high level of customer satisfaction

Be adaptable

Have excellent oral and written communication skills

Perform analytical thinking

Excellent organizational and project tracking skills

Applicant may be required to work both remotely and onsite and must have reliable transportation.

We offer a competitive salary and opportunity for advancement. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! To be considered, email your resume including salary requirements and level of experience today.

Job Type: Full-time

Salary: $40,000.00 /year

Job Location:

• Georgetown, TX

Required experience:

• Desktop Support: 1 year

Required language:

• English