Desktop Support Technician

Apex Systems, the Nation’s 2nd largest staffing firm, is seeking a desktop support technician to work for a reputable leader in the IT industry. This desktop support technician will have excellent customer service, a friendly social personality, at least 6 months of desktop support, and will be a vital part of a growing team. A perk of this position is the ability to grow and take on responsibility outside of the outlined job description!

Shift: Must be flexible within a 7 a.m. to 7 p.m. window and also available for on-call work.

Location: Peoria, IL

Rate: $15-17/hr*This position will require travel between sites. All travel can be reimbursed at .535 cents per mile. RELIABLE PERSONAL VEHICLE and VALID DRIVERS

LICENSE REQUIRED!

*Must have an A+ certification or be able to get within 90 daysSummaryResponsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with customer on administrative and technical matters.

Pinciple Duties and Responsibilities:

Executive service delivery (IMAC, Break Fix, Desk side Support) according to Managed Client policy and Procedure Guide
Coordinates and Client End User on expectations and availability to conduct Managed Client Services
Performs trouble shooting, parts replacement, system upgrades and basic deployments & repair on Client Assets in campus/remote locations
Identifies potential issues that could adversely impact End User experience and follows through on action steps
Strives to meet all Client SLAs & Customer Satisfaction Goals
Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site
When required-provides onsite shadowing to Program Field Service Team
Serves as an entry point to develop technical and customer skills to grow into broader and more challenging field services roles
Basic installation and maintenance to technical products
Follows predefines procedures and tasks in everyday activities
Work is regularly reviewed by a more senior level technical specialist

Required Skills and Competencies:

Minimum 1-3 year experience in servicing/deploy computer equipment
Must have a proven customer service background
Must have experience in a corporate environment
Individual will be knowledgeable of Windows operation system environment
Able to comprehend and follow verbal and written technical instructions and scripts
Physically able to lift and move Enterprise and Client technology hardware in our customer environments
Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customer and conflict resolution

Addition Skills: