Desktop Support Technician

– San Leandro

JOIN OUR RAPIDLY GROWING COMPANY:
Bigge Crane and Rigging Co. ( www.bigge.com ) is one of the Nation’s leading crane rental, sales and service companies in the United States. We’ve been successfully growing our business since 1916. Our growth and success is the result of having a deep heritage of hiring the best people and giving them the best training and equipment in the industry. We do big things in a big way and we are determined to be the best at what we do. Our goal is to engage and retain the brightest minds and hearts in the industry to achieve the potential we are capable of.

Summary/Objective:
The Desktop Support Technician is responsible for providing on-site and remote technical support to keep our employees productive and information secure at all times. This person will have responsibility for identifying and resolving root cause issues and driving a positive trend in our service levels, while simultaneously assisting users in solving their day-to-day desktop support issues.

Responsibilities:
Provide onsite and remote support for Executive users in multiple work settings and environments including local travel

Provide onsite and remote support for users in Headquarters and all branch offices.

Travel to various locations throughout the country to provide support or projects such as branch openings or increase of IT service offerings. Travel is expected to be less than once a month.

Participate in a rotating on-call duty for after-hours support.

Respond to queries and service requests using a helpdesk ticketing system according to predefined priorities and policies.

Troubleshoot, install and configure desktop, laptop and server hardware and peripherals such as monitors, printers, disk drives and scanners.

Install new software, upgrades, patches and resolves software related problems.

Manage entire telecommunications setup, tracking and billing including Mobile Device Management administration.

Support Avaya and Cisco phone systems and VoIP

Manage Windows Active Directory network accounts.

Educate and train users on company provided software and network services.

Create and maintain IT documentation

Track and manage hardware and software inventory to ensure compliance and maximize productivity of employees across the company.

Wireless Access Point maintenance, implementation and troubleshooting

Assist Network Operations team with hardware and software installation, infrastructure upgrades and documentation.

Setup, install and maintain audio and video equipment needed for meetings, conferences and training.

Educational Requirements / Qualifications:
4-5 years technical support for PC and software, with at least 3-4 years network systems experience

Ability to present technical information in understandable form for non-technical recipients.

Excellent work ethic and customer service orientation with the ability to prioritize tasks and sequence work to deliver the best possible service with resources available

Ability to investigate and resolve technical problems of moderate complexity.

Advanced knowledge of networking, desktop computers, printers, security and telephony, including working knowledge of configuring switches, routers and firewalls

Windows Desktop OS through Windows 7, Symantec Endpoint Protection, Windows Active Directory (A/D), Group Policies, Physical wiring, TCP/IP, understanding of routing, VPN, Firewalls, Remote Support, CAD Support, Microsoft and Adobe productivity applications, Malware and virus remediation, Audio-Visual equipment, Avaya and Cisco phones, VoIP, Wireless devices including Blackberry, iPhone, Push-to-Talk, Computer repair, Office Machines and Printers.

Bigge provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, military or veteran status.