Desktop Support Specialist

POSITION DESCRIPTION

Healthcare Services Group, Inc. is seeking a highly motivated individual to join as a Desktop Support Specialist. This individual will be responsible for multiple diverse tasks and duties within the Company’s Corporate Information Technology Department. You will be based at the Company’s National Headquarters located in Bensalem, PA.

PRIMARY DUTIES AND RESPONSIBILITIES

Provide IT based support to a decentralized workforce

Evaluate and prioritize issues arising from voicemail, email, and web requests from end-users

Manage support requests via Helpdesk software

Experience in desktop imaging technologies required

Ability to troubleshoot hardware and software issues in Windows environment as well as setup and configuration of logical devices

Configure and support mobile devices (Android, iPhone)

Coordinate the disbursement of company assets

Train remote users on company assets and applications

REQUIREMENTS

Qualified candidates should have a minimum of an Associate’s degree or related experience and/or training

Candidates should also have at least 2 years prior experience in a helpdesk environment, experience with support of Windows Operating Systems, and experience troubleshooting software problems.

Advanced knowledge of Excel, including advanced data management skills

Excellent oral and written communication skills required with the demonstrated ability to express oneself clearly and concisely.

Ability to work in a team environment and with individuals at various levels within the organization with minimal supervision.

Highly motivated, energetic individual with strong ethics and commitment to quality who must be organized, detail oriented and a self-starter who is able to effectively begin and complete projects

Healthcare Services Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Healthcare Services Group, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Healthcare Services Group, Inc. will consider qualified applicants with Criminal Histories in a manner consistent with federal, state, and local ordinances.