Deskside Technician

Deskside Support Analyst

Location: HCL America, Boise, ID (Local Candidates Only)

Technical Skills

• Deskside Support Field Support and Hands and Feet Support in Client Location
• Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment.
• Safely move equipment point to point using wheeled carts and vehicles.
• Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
• Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
• Ability to use remote desktop connectivity applications
• Working knowledge of imaging utilities such as Ghost, SCCM .etc
• Delivery and setup of PC equipment to end-users.
• Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
• Ability to provision wireless devices. (E.g. Blackberry, Android, and iPhone)
• Demonstrated proficiency in Microsoft OS and Microsoft application.
• Demonstrated proficiency for installation of desktop software.
• Working knowledge of Microsoft Active Directory and GPO
• Strong customer service skills.
• Strong troubleshooting skills.
• Significant, demonstrated experience with Microsoft Windows operating systems

o Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98

o Servers: 2012, 2008 r2, 2008, 2003, 2000

• Functionally capable with Apple OS X
• Advanced troubleshooting skills with hard drive encryption software
• Advanced level skills in the Microsoft Office Suite:

o Word, Excel, PowerPoint, Outlook configuration issues with Exchange

• Strong client-side remote access troubleshooting skills
• Demonstrate strong skills supporting printers in an enterprise environment
• Advanced knowledge of client-side management tools – Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).
• Demonstrate proficiency in using applications in the Micron environment – MTGroups, BMC Remedy, Projects, Processes, etc.
• Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools.

Additional Skills

• Contributes to special assignments to increase the maturity of the CoE| e.g. budgeting tool design (2.) To analyze and prepare the data cuts as per review requirements (3.) To contribute research and data gathering as and when| e.g. opening an operations in new geos (4.) To put together data and slides from different sources for the whole function review with senior management (5.) To understand the requirements of the customer from the process & application (HCL employees| managers| HR). (6.) To update information and run validation to keep it current| e.g. PMS. (7) Should have excellent knowledge on network printing (Secure Printing).

Schedule : M-F 8am/5pm

*All applicants must have open availability and flexible to work 24/7 schedule*

Job Type: Full-time

Education:

• High school (Required)

Job Location:

• Boise, ID (Required)