Deskside Support Tech. – ITS2

This Deskside Support position will provide quality and consistent deskside (& remote) technical support to State of MN business users. Primary support will be provided for Minnesota IT Services at the Minnesota Pollution Control Agency (MPCA). Occasional travel is required for deskside support work between Minnesota IT Services agency based offices.

Responsibilities will include:
Monitor and resolve requests and incidents from the internal tracking system

Image necessary laptops/desktops based on process

Install and configure appropriate software as well as collaborate with packaging team for automation

Document software needs by team to provide needs proactively

Setup, configure, troubleshoot print devices

Troubleshoot and diagnose problems relating to workstations, network availability, and application availability

Ensure appropriate security controls are in place on the workstation and work with Vulnerability team to remediate

Identify issues and ways to resolve them from the enterprise level

Document, implement and follow processes. Identify the necessary changes that need to be made to provide more proactive, quality service

Qualifications

Minimum Qualifications:
Candidates must clearly demonstrate all of the following qualifications in their resume:

Position requires a minimum of two (2) years of experience in an IT related field that includes:

Experience providing 2nd level deskside support using remote tools or in person, imaging workstations, laptops & tablets

Experience with Windows Client Operation Systems

Experience and knowledge of Microsoft Group Policy

Experience setting up users within Active Directory and permissions being applied

Installation and uninstallation of software and applications

Experience with incident logging software

Experience in vulnerability remediation and patch management

Experience in spyware and virus removal

Experience working with common business software including but not limited to MS Office Suites and industry standard web browsers

This position requires a driver’s license for occasional travel between agency based offices.

A Bachelor’s degree in Information Technology or related substitutes for two years of experience, OR related Associate’s substitutes for one year.

**Successful candidate must pass past-employer reference checks and a criminal history verification**

It is the policy of the MInnesota IT Services that all employees submit to a background investigation prior to employment. The background check may consist of the following components: S EMA4 Records Check (applies to current and past state employees only)

Criminal History Check

Employment Reference Check

Social Security and Address Verification

DHS Background check Driver’s License check Other mandated checks

***MInnesota IT Services will not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. Preferred Qualifications:

Knowledge of desktop inventory and software automation tools (SCCM-Microsoft System Configuration Manger & Software Delivery)

A+ Certification

Microsoft Desktop Support certification

Support experience in a large IT environment

Effective communication with a variety of stakeholders

Knowledgeable in commonly-used concepts, practices, and procedures for end-user technical support

Excellent organization skills for asset management

Application Details

Why work for us

The State of Minnesota IT Services offers a comprehensive benefits package including low cost medical and dental insurance, employer paid life insurance, short and long term disability, pre-tax flexible spending accounts, defined benefit pension plan, tax-deferred compensation plan (457), generous vacation and sick leave, and 11 paid holidays each year. In addition, at the management’s discretion, Minnesota IT Services offers flexible work scheduling, telework options, mentorship opportunities, employee recognition and reward programs, and paid training and development. Join Minnesota IT Services now and stay for a career! How to Apply

This vacancy is open for bids and all qualified applicants simultaneously. Contractual obligations will be considered prior to filling the position via other means.

Click “Apply” at the bottom of this page. If you are unable to apply online, please contact the job information line at 651.259.3637 .

For additional information about the application process, go to http://www.mn.gov/careers .

To be considered for any Veteran’s Status, you MUST indicate this on your application.

RECENTLY SEPARATED VETERANS (RSV): Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. To qualify, you must meet the following: 1) have separated under honorable conditions from any branch of the armed forces of the United States; 2) have served on active duty for 181 consecutive days or more or for the full period ordered to active duty or have separated by reason of disability incurred while serving on active duty; 3) be a United States citizen or resident alien; and 4) have served in active military service at any time on or after September 11, 2001, as shown on your DD-214 form. To be considered under this legislation, you must: 1) meet all Minimum Qualifications identified in this posting; 2) meet all of the above RSV criteria; and 3) submit a copy of your DD-214 form by the closing date to: MNIT.Recruitment@state.mn.us . Failure to submit your DD-214 form will affect your consideration for an interview under this legislation.

CERTAIN DISABLED VETERANS: Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a noncompetitive basis if you: 1) meet service requirements and have a verified service-connected disability rating of at least 30%; 2) provide qualifying documentation verifying the disability; and 3) meet all Minimum Qualifications identified in this posting. To be considered under this legislation you must submit all documentation by the closing date to: MNIT.Recruitment@state.mn.us . Contact

If you have questions about the position, contact Jenny Hickey at jenny.hickey@state.mn.us .

AN EQUAL OPPORTUNITY EMPLOYER

The State of Minnesota is an equal opportunity, affirmative action, and veteran-friendly employer. We are committed to providing culturally responsive services to all Minnesotans. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

It is the policy of MInnesota IT Services to provide reasonable accommodations to qualified candidates and employees. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651.259.3637 or email careers@state.mn.us . Please indicate what assistance you need. To request an accommodation for an interview, please contact Jenny Hickey at jenny.hickey@state.mn.us .