Designer

BASIC FUNCTION: Designing and creating comfortable and functional environments that represent client’s lifestyle, taste and budget. Be a professional Design Consultant through the use of the La-Z-Boy In-Home Design program and drive top line sales through the use of selling principles including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after sale service, and continuing contact with all previous and potential customers. Strive to create long-term relationships that will lead to increased sales and profitability. KEY RESPONSIBILITIES: In-Home Design:  Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service  Execute and champion the In-Home Design process per company guidelines  Responsible for creating grassroots opportunities to increase the overall performance of the In-Home Design Program  Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries  Responsible to support design related functions in the store and maintain an up to date customized portfolio including before and after pictures of previous In-Home design projects.  Considerable independence is required for the In-Home Design process Sales Culture and Promotions:  Drive sales to consistently achieve established In-Home program sales goals.  Team with Store Manager, Sales Manager, Sales Lead and selling team to promote the In-Home Design program and drive overall store sales  Maximize store promotions, marketing initiatives, and grassroots programs  Maintain strong knowledge of features and benefits of existing and new product line  Meet established goals as set by management Customer Experience Excellence:  Meet and greet customers that come into the store  Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products  Make sound business decisions to deliver customer satisfaction and promote team environment JOB DESCRIPTION Page 2 of 2 People Development  Train, coach and develop Design Associates on product knowledge and selling skills to achieve store sales goals  Assist with training, coaching and developing the selling team  Create a positive and exciting working environment for all store associates  Hiring and developing talent, and succession planning; and leveraging the capabilities of new and existing talent  Utilizes Company resources to keep associates up to date on product knowledge, selling skills and operational efficiencies  Leads with the highest ethical standards and demands the same from their teams  Ensures associates are provided the necessary tools to perform job responsibilities  Coach and counsel team based on results  Maintain a positive working relationship with all store associates Store Standards / Operations: Effective manager on Duty (MOD)  Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, and maintaining general store cleanliness.  Adhere to general store operational procedures and guidelines  May be responsible for opening and closing of the store  Champion and role model the La-Z-Boy selling process (Comfort Process) by overseeing the interaction with each and every client within the furniture gallery  Know what is happening on the floor at all times. Be willing and able to jump into every sale and close it.  Show a sense of urgency, enthusiasm and excitement with the staff and customers  Other duties as assigned

Job Type: Full-time

Job Location:

• Abington, PA

Required education:

• Bachelor’s

Required experience:

• Design or equivalent: 2 years