Design Consultant

Workfront, Inc., the leading provider of Enterprise and Marketing Work Management (MWM) software, has an opening for an Application Design Expert in the Global Services organization. The position is primarily responsible for ensuring the success of Workfront’s Marketing, Creative Services, and Agency clients by effectively designing and configuring creative work management solutions using the Workfront solution.

A Design Consultant works directly with other teams throughout Workfront to develop an outstanding professional services organization in an employee-oriented, high performance, high-growth company culture. Workfront emphasizes superior quality, continuous innovation and effortless client experiences.

This role requires a proactive, flexible, hands-on, results-oriented practitioner with a strong marketing and creative operations focus. Ability to work on assigned project tasks, as well as to independently identify other value-added activities is a must. In addition to implementation consulting expertise, this role requires a guiding approach that increases solution adoption, adds business value, and ultimately optimizes the implementation process to enhance client experience, increasing satisfaction and retention.

This is a remote position that includes working in a home office and traveling up to 50-70% depending on the territory. Residence in a major city in the United States and near a major airport is strongly preferred.

Duties:

• Design and configure Marketing/Creative Services/Agency Work Management solutions using Workfront to achieve client business objectives following a proven methodology and approach.
• Increase adoption of Workfront to solve problems not yet identified by the client, ultimately increasing the business value of Workfront.
• Develop solution designs that promote a strategic vision as to how the Workfront solution will provide value to the client’s company, while solving near-term defined business problems.
• Develop project plans, design documents, templates, layouts, queues, custom forms, reports and other project artifacts that align with the defined requirements and plan created during the implementation cycle.
• Deliver high-quality consulting services to ensure our client’s Workfront implementation and go-live success.
• Serve as a Marketing/Creative Services/Agency process /workflow/configuration SME for client
• Serve as a mentor, coach, knowledge resource, and escalation point for client
• Create content to contribute to the continuous improvement of our product and implementation methodologies, including but not limited to consulting playbook, certification programs, and product management
• Other duties as assigned.

Qualifications:

• Bachelors Degree (or equivalent experience) and proven extensive Marketing and Creative Operations experience required
• Minimum of 4 years project management. Minimum 3 years experience as an onsite consulting.
• Excellent communication, interpersonal, problem solving and relationship skills.
• Excellent analytical skills.
• Ability to work on multiple tasks and able to prioritize personal workload.
• Ability to develop and deliver creative business solutions for complex problems.
• Proven track record of delivering end-to-end solutions for major/significant projects. (Customer references may be required as part of the interview process)
• Must be willing to travel 80-90% (home on weekends)