Hotline: 678-408-1354

Department of Education – Collections Agents

Job Summary

RGS is growing and in search of call center representatives with a great attitude who are highly motivated to succeed. Agents will service and collect on student loans owed to the US Department of Education. RGS offers a competitive hourly wage with unlimited bonus opportunities. There is no cap on your earning potential. Our ideal agent will have strong communication and negotiation skills with customer service and/or sales experience. We are looking for highly-motivated individuals that display confidence and a fierce drive to succeed; the energy to analyze business situations, work in a fast-paced environment and have the ability to multitask effectively. You do not need to have experience in collections but must have a great attitude and willingness to learn.

Responsibilities and Duties

As a Department of Education Call Center Agent your responsibilities will include, but not be limited to: * Contacting borrowers via telephone to sell them on the benefits of the programs to help get their loans out of collections/default * Negotiating payment arrangements based on the borrower’s financial situation and family size * Verifying borrower information and updating pertinent demographics * Communicate and instruct borrowers on program requirements and deliverables * Follow all Federal, State, and local laws relating to debt collections * Utilize skip trace applications to identify new borrower opportunities * Meeting monthly performance expectations * Follow company policy and procedures * Performing other duties as requested or assigned

Qualifications and Skills

– High school diploma or GED required; some college preferred

– Basic computer skills required; Microsoft Office experience is preferred

– Must be able to type 25-30 words per minute

– Previous Call Center Experience is helpful

– Previous customer service/sales experience is helpful

Candidates will be required to pass a criminal background check, submit to pre-employment drug testing, and prior employment reference verification.

Benefits

– Competitive Base Pay

– Individual & team performance based commission structure

– Medical, dental, and vision coverage, and paid time off

– Two-week training program in a classroom setting

– Ongoing skill training and development

– Education in personal credit management and the collections industry

– A positive culture and professional team environment

– Growth and advancement opportunities

Qualification Questions – EditYou have requested that Indeed ask candidates the following questions:

  • How many years of collections experience do you have?
  • Are you in Richardson, TX 75081?

Job Type: Full-time

Salary: $15.00 to $16.00 /hour

Experience:

  • department of education: 1 year (Preferred)

Education:

  • High school (Required)
Share this job

Contact Us

Eltas EnterPrises Inc.
3978 Windgrove Crossing
Suite 200A
Suwanee, Georgia
30024, USA
contact@eltasjobs.com

Subscribe to our Newsletter