Dental Receptionist

Hours are Monday-Friday 8 am – 5 pm.

PRIMARY RESPONSIBILITIES

Responsible for maintaining appearance and order of dental office, patient scheduling and patient management

SPECIFIC DUTIES

Reception Management

• Open and close dental office according to office protocol
• Check the daily schedule for accuracy and provide schedule to dental team as appropriate
• Answer and respond to telephone calls with professionalism
• Review supplies for reception and provide order to business manager
• Maintain petty cash

Patient Management

• Maintain a professional reception area/office (organize patient education materials and magazines, straighten up the facility, oversee cleaning service schedule and duties, etc.)
• Greet and welcome patients and visitors to the practice
• Check in patients according to office protocol, verifying and updating health information
• Providing and documenting HIPAA Notice of Privacy Practices according to office policies and procedures
• Manage recall and inactive patient system
• Confirm upcoming appointments
• Schedule patients for efficient use of doctor and staff time
• Check patient back up list to try to fill in cancellation and no-show appointment times
• Collect payment from patients at time of treatment
• Schedule follow-up appointments as directed

Records Management

• Gather and accurately record dental insurance information from patients
• Securely store and handle records in compliance with legal requirements, including HIPAA regulations
• Manage and update patient information via electronic health record system
• Track cases and referrals to and from other doctors

Insurance

• Keep patients’ insurance information up to date
• Submit treatment plans for predetermination of benefits
• Prepare claim forms for patients with dental insurance
• Organize supporting materials for claim forms, such as radiographs or written narratives
• Submit claim forms from office to dental benefits plans
• Assist in the resolution of problems with third-party payers

Billing

• Prepare and send billing statements promptly and accurately
• Prepare and send overdue account letters as directed by the dentist
• Contact patients with accounts overdue
• Post checks received each day

Communications

• Sort, organize and distribute mail
• Coordinate and send the following:
• * New patient and referral thank you notes
• * Other correspondence as directed by the dentist
• Work with external vendor to coordinate automatic patient appointment and recall reminders

Inventory Management

• Monitor inventory and order dental office supplies as needed
• Monitor and make sure all office equipment (copy machine, fax, phones, computer system, etc.) is functioning and properly maintained; follow up on staff complaints and submit appropriate repair requests

Office Participation

• Be an active participant in team meetings
• Perform other tasks as assigned by the dentist

PERSONNEL REQUIREMENTS

Education/Experience

• High school diploma or equivalent
• 2 years’ office experience preferred
• Proficient with Microsoft office and practice management software such as Eaglesoft, Dentrix, EasyDental, or Open Dental.

Interpersonal

• Good interpersonal skills to maintain effective rapport with patients, dentists, other staff members and community
• Effective verbal skills to communicate with patients and staff

Job Type: Full-time

Salary: $12.00 to $20.00 /hour

Experience:

• Dental Receptionist: 4 years (Preferred)

Education:

• High school or equivalent (Required)