Hotline: 678-408-1354

Default Resolution Analyst III

LoanCare, A ServiceLink Company Chandler, AZ 85226 Information Technology

Are you an experienced default mortgage individual who is driven by problem solving? LoanCare, one of the leading national providers of full service subservicing and interim subservicing in the mortgage industry, is seeking individuals with the ability to critically think through potential issues, come up with solutions and effectively communicate those solutions to our internal partners on the Client Relations and Customer Resolutions teams. The candidates will need to objectively investigate questions and concerns and drive results that will enable our internal partners to provide a best-in-class experience.

A DAY IN THE LIFE

In this role, you will…

· Process requests for information and research from clients and customers by way of internal departments

· Apply your knowledge of default servicing rules and guidelines to drive resolution

· Provide feedback to enhance processes using knowledge gained through daily research

· Successfully navigate and locate documents in imaging system

· Collaborate with internal teams on behalf of the Default Operations Team

· Interact directly with client relations teams

· Respond to requests according to departmental guidelines and procedures

· Ensure the meeting of daily production as assigned

WHO YOU ARE

You possess …

· Critical thinking skills

· A penchant for excellence. You will use your experience to drive results. You will never settle for a lesser standard.

· Some knowledge of Investor, Insurer and Regulatory requirements for the Default Mortgage Industry

· The ability to effectively communicate written and verbal

· Proven problem solving capabilities

· Positive attitude towards work in an ever-changing industry

· The ability to work well independently to drive and achieve team goals

WHO WE ARE

About us …

LoanCare, a ServiceLink company, is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

DETAILED JOB DUTIES

·

  • Coordinate active default pipeline for inbound and outbound monthly servicing transfers
  • Assisting with and following up on items ie. Mapping, transfer meetings, assigned tasks, required deliverables, transfer processes/procedures, transfer issues and other items as required.
  • Review and research incoming audit findings and respond to auditing bodies.
  • Review audit findings with Leadership to determine opportunity for process enhancements and/or need for procedural changes
  • Distribute final, periodic reports to management
  • Track, follow up and reviews ongoing audit activities to ensure quality standards and timelines for responses are being met
  • Escalation of critical issues to leadership and follow through to resolution
  • Serve as designated point of contact responsible for providing co-workers with information surrounding research and audits on an as needed basis.
  • Evaluate loan documentation to ensure compliance with agency/state/federal/investor guidelines
  • Participate in agency training courses to stay abreast of regulations
  • Track, resolve and ensure appropriate handling of client complaints by properly logging them in the appropriate system, notating a detailed explanation of the issue and resolution, and correctly routing for reporting purposes
  • Research issues and questions leveraging all tools at your disposal inclusive of reaching out to law firms, county offices and supporting vendors to obtain necessary information for resolution
  • Intake and updating of internal tracking system
  • Daily communication with Default Mortgage Business, Client and Investor Relations’ team
  • Successfully navigate and locate missing documents via various avenues
  • Other duties as assigned

    • MINIMUM QUALIFICATIONS

  • 3 – 4 years of experience in default operations
  • Familiarity of state and federal laws and regulations applicable to the servicing of defaulted loans
  • Must be flexible, organized and have the ability to manage and prioritize daily assignments
  • Ability to grasp concepts quickly, make sound decisions and resolve issues completely
  • Flexibility to adapt to frequently changing processes and procedures
  • Ability to work in a high volume and time sensitive environment
  • Ability to work independently with minimal direction and to meet deadlines
  • Ability to work collaboratively with peers in a team environment to attain common goals
  • Analytical and mathematical ability sufficient to be able to identify potential issues with loans
  • Ability to communicate effectively both in writing and orally, in person and by telephone, with all levels of the organization.
  • Knowledge of Black Knight products including but not limited to MSP, LoanSphere and Invoice Management
  • Previous experience in auditing or professional training in the audit field preferred
  • Ability to use Microsoft Office applications
  • Ability to maintain strict confidentiality
  • High school diploma or GED

    • Job Type: Full-time

    Pay: From $23.00 per hour

    Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance

    • Schedule:

  • 8 hour shift

    • Supplemental Pay:

  • Bonus pay

    • Education:

  • Bachelor’s (Preferred)

    • Experience:

  • Underwriting: 1 year (Preferred)

    • Work Location:

  • One location

    • Company’s website:

  • https://www.loancareservicing.com/company/loancare-careers/

    • Work Remotely:

  • Yes, temporarily due to COVID-19
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    Contact Us

    Eltas EnterPrises Inc.
    3978 Windgrove Crossing
    Suite 200A
    Suwanee, Georgia
    30024, USA
    contact@eltasjobs.com

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