Datacenter Technician Lead

Microsoft’s Cloud Infrastructure and Operations (MCIO) is the engine that powers our cloud services. We deliver the core infrastructure and foundational technologies for Microsoft’s over 200 online businesses including Bing, MSN, Office 365, Xbox Live, Skype, OneDrive and the Microsoft Azure platform.

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our portfolio is built and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

We are responsible for designing, building and operating our unified global datacenters; managing the demand planning and capacity utilization of our unified infrastructure; and responsible for all of the operations needed to run the physical infrastructure (including supply chain, hardware, power, security, and workflow teams). We focus on smart growth with an emphasis on automation, data driven engineering, cost-effectiveness and environmental sustainability.

At the forefront of the action in MCIO is our Datacenter Operations Group.

As the successful Datacenter Technician Lead (DCTL), your performance objectives will consist of:

• Collaborating with a dynamic team of professionals across the Information Technology (IT) spectrum to execute on-site, hands-on physical activity for IT equipment such as Servers, NetDevices, SANs, Windows Server OS Support, physical cabling, parts/component replacement, physical hardware, and troubleshooting

• Executing shift-based tactical management tasks, such as: prioritizing ticketing queues, responding, engaging, or addressing to resolve escalations (or further escalate if needed); to clear blocking issues and enable continued delivery of DC Technician activities.

• Highlighting challenges to enable efficient support of your DC team personnel in a fast-paced environment

• Coordinating your shift personnel who will execute the above IT operations-based tasks supporting state-of-the-art IT hardware platforms, built on cutting edge, datacenter industry designs and infrastructure

• Supporting deployment-focused teams and workloads when the rhythm of business requires

• Providing excellent customer service, (via your mature interpersonal awareness, and communication skills,) to bring your technical abilities to life, while supporting Microsoft’s future success

Basic Qualification:

• 2 years of experience supporting IT equipment or related technology

Preferred Qualifications:

• Ability to support frequent standing, walking, pushing, pulling, bending, reaching, lifting (may range from 10-50lbs on a regular basis), and working at heights

• Valid license to drive standard street-legal automatic transmission vehicles within your DC’s local jurisdiction

• Flexibility to work non-business hours (shifts) that may include weekends and/or holidays

• Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering or equivalent work experience

• Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications

• Strong working knowledge of physical IT infrastructures (e.g. Servers, SANs, Networking, etc.)

• Strong working knowledge of CE infrastructures (e.g. UPS, Generator, AHU, etc.)

• Experience to include operating heavy-load movement equipment (pallet jacks, chassis lifts, etc.)

• Perform and execute organization’s safety programs and policies, and compliance knowledge assessments

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to askstaff@microsoft.com.