Data Entry Coordinator

Job Summary

The Customer Care Leader serves as a primary point of contact and guides day to day administrative activities within the Service Center. This individual holds responsibility for meeting Service Center deadlines. This individual is process oriented, a problem solver, easily identifies discrepancies and is able to multi-task. The Customer Care Leader’sduties may include but are not limited to the following:

Job Function and Responsibilities

• Provides support to administrative staff
  
• Provides training to administrative staff according to company training guidelines
  
• Oversees and reviews all aspects of data entry and posting
  
• Understands and communicates daily goals
  
• Oversees customer scheduling
  
• Specializes in customer resolution and problem solving
  
• Completes and reviews daily data entry, production and deposit
  
• Assists Service Center Manager in compiling accurate payroll data
  
• Maintains files and recordkeeping according to company guidelines
  
• Manages high volume of calls and correspondence with internal and external customers
  
• Professional interaction and collaboration with outside service centers, regional and corporate level employees
  
• Answering multi-line phone system

Required Qualifications and Experience

• 3+ years of Office Administration experience
  
• Ability to work independently with little supervision, as well as with a team
  
• Ability to work under pressure and meet deadlines
  
• Ability to positively communicate company initiatives and direction
  
• Excellent customer service, written and verbal communication skills
  
• Working knowledge of Microsoft Outlook, Word, Excel
  
• Excellent attention to detail and organizational skills
  
• High school diploma (required); Associates Degree preferred
  
• Able to work a 40 hour work week
  
• Able to pass background and drug screens

Career Path Opportunities

Office Manager

Customer Care Training Specialist

Customer Care Training Manager

Benefits

Competitive Compensation

Awards, Recognition, & Incentive Programs

Professional and Career Development Training

Promotions from Within

Team Member Referral Incentive Program

Company Vehicle for Service and Sales Professionals

Holidays

Paid and Unpaid Time Off

Wealth:

401K with Company Matching

Roth IRA

Health:

Medical, Dental, and Vision Plans

High Deductible Health Saving Account

Teledoc Program

Voluntary Supplemental Products

Disability Insurance

Life Insurance

Cancer Insurance

Accident Insurance

Employee Assistance Program

Health & Wellness Suites

Company Paid Life Insurance

Job Segment: Pest Control, Office Manager, Office Administration, Customer Service, Supervisor

About Stark

Stark Exterminators was founded in 1964 and remains a family owned business today. With 86 service centers operating in 11 states, we are the 6th largest pest control company in the U.S., the 2nd largest privately owned. We believe in going BEYOND THE CALL in everything that we do to provide uncompromised service to our customers at a great value. We are tenaciously persistent about providing the highest quality of services to protect the environment and the well-being of the public we serve.

Stark Exterminators specializes in Pest Control, Termite Protection, Mosquito Prevention and Control, Fire Ant Control, Wildlife Control and Exclusion Services, Handyman Services, Insulation Services, New Construction Treatments, Lawn Care Service and providing documentation for Real Estate Transactions. We offer these services in both residential and commercial situations.

We are an Equal Opportunity Employer and a Drug-Free Workplace.