Data Center Technician

Peak 10 provides IT infrastructure solutions that ensure the 24/7/365 availability and security of our customers’ critical data and applications. Customer-centric and cost-competitive, Peak 10 IT infrastructure solutions are designed to scale and adapt to customers’ changing business needs, enabling them to increase agility, lower costs, improve performance and focus internal resources on their core competencies — all while maintaining required uptime, access and security.

Our business and customer base is growing at an exciting and rapid pace. To further fuel this growth, we are seeking a dynamic Data Center Technician to join our team.

The Data Center Technician (DCT) is a 24 x 7 x 365, market based position responsible for providing physical and technical support to Peak 10 customers and resources. Candidates to be considered for this role must be able to work within the framework of the overall Peak 10 Support Strategy. DCTs must be able to demonstrate the ability to represent Peak 10 during interactions with customers and internal resources in a calm and professional manner.

Key Responsibilities:
Provide Support to the Peak 10 Customer Base:
Timely resolution and/or escalation of customer issues

Maintain a level of professionalism while engaging with customers

Troubleshoot and document technical issues using Peak 10 ticketing system

Follow Peak 10 Support processes and procedures

Assist in Facility Operations:
Complete Facility Rounds

Secure receipt and shipping of packages

General data center upkeep

Follow Peak 10 data center policies and procedures

Participate in Facility Training Programs

Work with Market Facility Operations Engineer on daily data center management

Provision Peak 10 Services:
Assist and/or complete physical and logical installations of Peak 10 services

Update all relevant and required documentation

Manage assigned workflow tasks in order to provide timely turnaround to customers

Requirements:
AA, BS, or High School Diploma and actively pursuing and advanced degree in the technology field

Familiarity with various server, application, and network technologies including:

Remote Desktop, SSH, Console Access

Microsoft Server Technologies (IIS, SQL, Exchange, etc…)

VMWare and/or other virtualization technologies

Linux (or other *nix platforms)

VLAN’s, ACL’s, IP subnets

SNMP

Excellent people and proactive communications skills

Experience with ticket documentation system preferred

Strong attention to detail, and a capacity to follow procedures

Rewards:
Excellent long-term career growth potential in a company that promotes heavily from within

Competitive compensation structure

Privately owned, stable company

Values based organization with an excellent reputation and long-term focus

Excellent benefits including Medical, Dental, Vision, 401K, and Unlimited Paid Time Off (PTO)