Data Center Technician

General Function:

Perform Data Center Technician duties per documented processes and procedures. This includes a working knowledge of customer hardware with ability to interact, troubleshoot issues and work independently.

Essential Duties & Responsibilities:

• Troubleshoot all aspects of server hardware and related storage products.
• Repair, upgrade and downgrade servers.
• Monitor and maintain all in-rack devices (e.g. servers, network devices, storage, PDU, UPS, etc.).
• Coordinate hardware warranty replacement with vendors.
• Escalate tickets as needed and collaborate with teammates to resolve issues.
• Maintain data center component inventory.
• Provide assistance to all operations personnel to ensure that the highest level of customer satisfaction is maintained.
• Ability to work independently as well as in a collaborative, team environment.
• Excellent communication and organizational skills are required.
• Strong experience in troubleshooting/fault isolation.
• Ability to multitask with a high attention to detail.
• Due to the 24×7 operations of the business, must be able to work a flexible work schedule, may include nights and weekends.
• Intermediate understanding of networking and internet protocols including, but not limited to, Ethernet Switches, IP Addressing (CIDR/Netmasks), and DNS.
• Minimum of 2 years experience, preferably in a Data Center or tech support role.
• Ideal candidate will have Dell, HP and/or IBM hardware certifications.
• Remain current with all procedures and provide input as appropriate.
• Escalate to the assigned client representative and Pomeroy Manager any documentation, process or procedure discrepancies and follow-up until resolved.
• Must be able and willing to learn new tasks/skills as required.
• Must be able to communicate and understand verbal, written and electronic instructions in English.

Job Type: Temporary

Salary: $13.00 to $15.00 /hour

Required experience:

• Data Center: 1 year