Data Analyst – Personalization

HelloFresh delivers “cook from scratch” meal plans straight to your door, with easy to follow recipe cards and high quality, pre-portioned fresh ingredients—saving time and money that you can instead spend with your loved ones!

HelloFresh is the world’s leading meal kit company and is expanding rapidly. Founded in November 2011, HelloFresh now operates in the U.S., the United Kingdom, Germany, the Netherlands, Belgium, Luxembourg, Australia, Austria, Switzerland, and Canada. HelloFresh delivers millions of meals to millions of customers across the globe. and listed in November 2017 at the German Stock Exchange in Frankfurt.

Job Description:
Personalization at HelloFresh is an exciting project that is at the forefront of technology and customer retention initiatives. Our customers have different tastes and lifestyles, which is reflected in the varying ways they use our meal kits. In personalization, we strive to create a relevant product experience for each user by creating compelling touch points along our customer journey. In order to achieve that, we do market research, user testing, develop products and run tests to see how we can increase our customer experience. Our personalization team consists of a cross-functional team of engineers, data scientists, analysts and product managers, spanning the globe from Berlin to New York.

We’re hiring a Data Analyst to work alongside our Senior Director of Personalization. To succeed in this role, you’ll need strong soft and hard skills. You’ll need to be a self starter who is excited to solve new problems and become part of our exciting personalization team.

You will …

• Act as the central person for daily, weekly, and monthly reports on customer behaviors to better personalize our product offerings
• Manage key stakeholders in Product Operations, Tech, and Marketing to generate awareness and buy-in to further progress personalization projects
• Develop new reports in coordination with analytics teams in Berlin and New York City
• Work alongside Data Scientists and Analysts in the organization to generate insights and conclusions from reports
• Develop new tracking systems as well as maintain existing manual spreadsheets
• Find solutions to manual processes to automate often and thoroughly
• Attend meetings with other departments to understand their needs for insights

You are…

• Intellectually curious with strong analytical skills
• Strategic & critical thinking – you get the smaller and the bigger picture
• Understand key business KPIs for subscription e-commerce (CAC, CLV, cohort retention, etc.)
• Have a degree from a highly competitive college
• A team player with a fantastic can-do attitude (“no” isn’t in your vocabulary!)
• Excited to work in a fast-paced environment with constant change

At a minimum, you have…

• A BS degree in Business Administration, Computer Science, Engineering, Statistics, Mathematics, Physics or a related field.
• 2+ years’ experience delivering actionable quantitative customer insights.
• Experience using Excel and SQL based databases and tools such as MySQL and SQL Workbench.
• Exposure to Tableau

Our team is diverse, high-performing and international, helping us to create a truly inspiring work environment in which you will thrive! Come see what’s cookin’ at HelloFresh!

It is the policy of HelloFresh not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran.