Customer Support Consultant

Do you enjoy providing outstanding customer service by fielding incoming phone calls from the public? Do you thrive in a culture that encourages teamwork and high performance? Are you looking to start your career in customer service? Well, Better Business Bureau Northwest has the ideal position for you!

We are looking for a Customer Support Consultant that provides excellent customer service whilst maintaining accurate records in our database. If the primary responsibilities and qualifications are a great match with your work experience and skills, please apply today! Candidates that are selected to move forward in our recruiting process will be contacted via email.

Primary Responsibilities:

• Answer public phone lines, providing business reviews, government agency referrals, information on events, tips, and other helpful information.
• Process returned mail
• Respond to Chat requests, and distribute to other teams as appropriate.
• Handle general mail, emails and voicemails, and distribute to other teams as appropriate.
• Provide the best service possible including informing the public and Accredited Busineses of BBB events, tips and booklets, referring to appropriate agencies for assistance, and giving any other helpful information.
• Attend department meetings and participate in cross-training opportunities.
• Respond to all requests (email, business and consumer responses, voicemails) within 1-2 business days.
• Provide back-up support to the team as needed.
• Special projects and duties as assigned.

Qualifications:

• High school or GED required; and six months to one year administrative support experience
• Excellent communication skills, both verbally and in writing
• Be highly self-motivated and dependable
• Possess a high degree of professionalism
• Demonstrated operating knowledge of computers. Proficient ability in Word, Excel, PowerPoint and other software programs is required.

Benefits:

• Medical, Dental, and Vision Insurance Plans
• 100% employer-paid life insurance
• Optional insurance plans (short-and long-term disability, additional life, accident, etc)
• Paid Time Off (PTO) after 90 days
• Paid holidays, plus your birthday off with pay
• Safe Harbor (immediate vesting) 401(k) plan with up to 6% company match

BBB is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, color, gender, gender identity, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by Local, State, or Federal law. We are dedicated to providing a work environment that is free from discrimination and harassment, and where employees are treated with respect and dignity.

Job Type: Full-time

Salary: $15.00 /hour

Required education:

• High school or equivalent

Required experience:

• Customer Service: 1 year