Customer Service – Test Center Manager

The Test Center Manager (TCM) serves as the face of Prometric in test centers around the world. These emerging professionals are part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams.

If you are seeking a rewarding career with opportunity to advance, becoming a Prometric Test Center Manager can set you on that path. Prometric lives its values. We are a performance-based company that continually invests in our employees.

Depending on an individual’s employment status, from competitive pay, benefits and tuition reimbursement to a culture that rewards diversity, motivation and results, Prometric offers career advancement no matter where you start.

Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer-based test center environment. The position requires TCMs to manage all aspects of the testing facilities, monitor exams and maintain strict policies and guidelines to uphold the highest standard for exam integrity in the world.

Prometric is an Equal Opportunity Employer

Required Conduct:
* Ensure every candidate receives a fair test
* Represent Prometric’s vision, mission and values
* Inspire others to succeed
* Ensure your test center provides a best-in-class and comfortable testing experience
* Permit only eligible candidates
* Safeguard the test center from misconduct

Responsibilities:
* Plan weekly staff schedules as needed and supervise both permanent as well as temporary Test Center Administrators
* Administer and proctor tests
* Assist in the hiring and training of new Test Center Administrators
* Maintain a 12 month center schedule for utilization of center open hours to meet and satisfy corporate contractual requirements
* Oversee the verification and security of test candidates
* Facilitate operational and technical support calls with the Global Help Desk
* File reports on any irregular test center situations or complaints
* Supervise test center security by ensuring all locks and security systems are properly used
* Resolve candidate and building problems with the appropriate corporate manager
* Manage quality assurance through audits or other company programs
* Engage in property management to maintain a safe and comfortable testing environment

Required Experience:
* High School Diploma required, college experience a plus
* Two years customer service related experience required
* One year of management or supervisory experience required
* Ability to communicate with candidates effectively and with professionalism and authority
* Ability to learn and apply operational and maintenance instructions, and other job documents
* Ability to write detailed reports and correspondence
* Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
* Familiarity with Microsoft Windows-based computer programs
* Familiarity with computer programs and applications(including but not limited to MS Office, Outlook, Explorer-web browsing)

Physical Requirements:
* Capable of lifting up to 40 pounds
* Ability to remain in a stationary position for extended periods of time while administering exams
* Ability to perform periodic walk-throughs
* Visual requirements include the ability to adjust or focus computer screens and view testing room while proctoring
* Frequently positions self to maintain computers in the lab & office setting; including under the desks and in the server closet

*Ability to enroll and pass a background check for administering federal government client exams

Available Shift(s):
1. Monday through Friday 7am to 5pm with occasional evenings and Sundays. Must be flexible, schedule is based primarily on business needs. Will be responsible for two locations.

Prometric (www.prometric.com) is the recognized global leader in technology-enabled assessment services, providing paper-and-pencil, Internet and computer-based testing solutions. It offers a fully integrated testing system that includes test development, test delivery and data management capabilities. On behalf of 600 current clients in the academic, professional, government, corporate and information technology markets, Prometric develops and/or delivers assessments through a global network of testing centers in 132 countries as well as direct to candidates via the Web.

To preview this job, watch our video prior to applying: https://vimeo.com/74953443

Prometric, a wholly-owned subsidiary of ETS, is a trusted and market-leading provider of technology-enabled testing and assessment. Committed to a set of values that get the right test to the right location at the right time and to the right test taker, Prometric supports candidates worldwide who take more than 9 million tests each year. Through innovation, workflow automation and standardization, Prometric advances test development and delivery solutions that are better, faster and at less expense for its clients.

Prometric delivers tests flexibly via the Web or by utilizing a robust network of more than 8,000 test centers in more than 160 countries and on behalf of more than 350 clients in the academic, financial, government, healthcare, professional, corporate and information technology markets.

For more information, please visit www.prometric.com.