Customer Service Systems/EDI Coordinator

POSITION SUMMARY: Responsible for setting up and supporting technical communications systems and data flow for OR’s customers, sales agents, and internal personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Monitor inbound and outbound EDI documents and SAP I-docs
• Research validation errors on outbound EDI transactions, fix, and resend as necessary
• Set up and test new data communication connections between internal applications and external customers
• Monitor internal and external production data flows between systems to ensure data transmissions are completed in a timely manner
• Troubleshoot errors in the transmissions and transformations of EDI transactions and work with customers to correct the root causes of errors
• Work closely with IT at OR and Scott Sports to resolve technical issues in communications and implement workflow and mapping logic changes
• Suggest and implement improvements which enhance the capabilities of the systems supporting OR’s sales and distribution efforts
• Maintain concise documentation on OR’s data interchange systems and trading partners
• Act as main technical contact and respond to inquiries from wholesale customers regarding status of their orders and accounts
• Performs other duties as assigned by the CS Manager and the IS Director

MINIMUM QUALIFICATIONS:

• One plus year(s) of experience working with EDI systems, electronic data transfer and transformation systems required
• Experience in an SAP environment preferred
• Must have knowledge of EDI transactions/documents including 850,860,810,856,997,753,754,846
• Ability to read and understand RAW EDI files
• Experience with setup, testing, and production support of EDI trading partners preferred
• Must be able to communicate easily and clearly in English
• Must be able to legally work for any employer in the United States of America

INTERACTIONS:

This position primarily interacts with the following internal departments: Sales, IT, Finance, Direct Sales

This position primarily interacts with the following external persons or agencies: Customers, Consultants

COMPETENCIES:

• Leadership direct energies toward change and continuous improvement; work effectively across and down the organization
• Initiative effectively promote new ideas, accept responsibility beyond the stated job, and be willing to volunteer for additional activities
• Network/Relationship Building establish an effective network that allows direct and immediate access to coworkers with technical/specialized expertise; must be willing to share own knowledge with those in need
• Communication Skills present ideas persuasively in written and oral form
• Teamwork Effectiveness assume joint responsibility for work activities, coordinate efforts, and accomplish shared goals with coworkers
• Perspective understand role in its larger context and take on other viewpoints, such as those of customers, users, management, team members, or suppliers
• Self-Management regulate work commitments, time, performance level, and career growth
• Fellowship help management accomplish organizational goals and think independently rather than relying solely on managerial direction
• Organizational Savvy navigate the competing interests in an organization, be they group or individual, to promote cooperation, address conflict, and get things done