Customer Service Support 2

At WEX Inc. we see corporate payments differently. We are a leading and growing global provider of payment processing and information management solutions. We are passionate about providing payment solutions with unparalleled security and control for corporate purchasing and transaction monitoring needs. We hire people who share the same passion for continuous innovation and client service that is unparalleled in our industry. We are employee centric offering value-based incentives and generous compensation and benefits packages. If you are looking for a growing career – come be part of WEX today!

The Customer Service Rep I responds to requests from customers via telephone, answering inquiries such as account, driver, vehicle, or card maintenance, billing, and authorizations. The CSRI demonstrates computer proficiency in completing customer requests using multiple platforms and supporting applications.

Responsibilities:
Maintains flexibility in assignments and scheduling to ensure customer service levels are met. The CSRI is expected to meet department expectations for productivity and call quality. Maintains knowledge of Company programs and products and leverages such knowledge to maximize customer satisfaction while minimizing time to handle customer issues and perform any necessary follow-up actions. Endeavors to resolve customer issues at first contact, preventing follow-up inquiries or call transfers.

Performs data entry of mail, faxes, and other correspondence as necessary. Ensures quality and accuracy of work. Participates in special projects and performs additional duties as necessary.

May work with coaches or training staff to increase product and program knowledge, customer service skills, or other efficiency and effectiveness tools.

Qualifications

Minimum Required Qualifications for Consideration:
High School diploma or the equivalent combination of education and work experience

6 months to 1 year related experience

Communicate effectively, both orally and in writing

Customer Service and customer relations skills

Ability to handle multiple tasks and priorities

Positive, professional attitude

Detail oriented

Ability to adhere to department guidelines for appropriate use of WEX resources, for consistent attendance and schedule adherence, and the WEX Code of Conduct

Successful completion of training and demonstrated proficiency in at least two WEX platforms and supporting applications

Must pass a successful background check

At WEX, we reward innovation, hard work and excellence. Benefits include:

Health Insurance

Dental Insurance

Vision

On Site Fitness Facility in South Portland location

401(k) Plan

PTO

Life Insurance/AD&D

Dependent Life Insurance

Short- and Long-Term Disability Programs

Flexible Spending Accounts (Medical and Dependent)

Employee Referral Award Program

Employee Assistance Program

Tuition Reimbursement

Pet Insurance

Bonus Plan

Primary Location

: U.S.-ME-South Portland

Schedule

: Full-time

Job

: Global Client Operations