Hotline: 678-408-1354

Customer Service Supervisor

Customer Service Supervisor

The salary for this position is $36,500 – $45,600

This position will expire on May 10, 2018

General Description and Classification Standards

Duties at this level include, but are not limited to: contributing to the development and maintenance of standards, policies and procedures regarding airport customer service; responding to the public and City departments; manage web content, some budget management, and coordinating services and programs for customer service events.

Supervision Received

Provides support to the department manager and director for business unit projects

Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned.

Develops weekly action plans resulting from engagement initiatives that improve stakeholder communication outcomes; strengthen engagement capabilities and identify the gaps and weaknesses of program(s); responsible for working collaboratively with project partners and business units to help deliver project specific communication strategies and action plans for department events; manage web content.

Answers questions and provides information to the public concerning complaints and questions. prepares and reviews a variety of memorandums, correspondence, reports/documents; manage and track cost center expenditures for various programs or projects; assists in handling inquiries and department training sessions as necessary; attends regular departmental meetings and completes other duties as assigned by department management.

Decision Making

Applies organizational policies. Establishes work methods, timetables, performance standards, etc.

Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list.

Knowledge of : steps to prevent counter-productive confrontations and managing/resolving conflicts and disagreements in a constructive manner; proper public contact and telephone etiquette; event planning and execution

Skill in : treating others with courtesy, sensitivity and respect; typing various reports and correspondence in a professional manner; listening and communicating internal and external customers; some training methodology/practices

Ability to : tactfully responds to requests and inquiries from the general public; flexibly adapt to a variety of work situations and interruptions; work well under pressure to meet deadlines; hold self and others accountable for measurable high-quality, timely and cost-effective results; ability to work with complex subject matter and deal with multiple competing demands is essential.

Minimum Qualifications – Education and Experience

Associate’s degree or equivalent two-year technical degree with course work in business, accounting, computer science or a closely related field.

5 years’ of billing or collection experience in a utility or government environment; 2 years’ of supervisory experience is required.

Preferred Education & Experience

Associate’s degree in business/public administration, accounting, computer science or a closely related field. Excellent writing and communication skills are a core component of this role.

Licensures and Certifications

None required.

Essential Capabilities and Work Environment

Required physical, lifting, walking and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.

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Contact Us

Eltas EnterPrises Inc.
3978 Windgrove Crossing
Suite 200A
Suwanee, Georgia
30024, USA
contact@eltasjobs.com

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