Customer Service Specialist

The Customer Service Specialist is responsible for professionally and effectively interfacing with customers, company sales representatives, suppliers, buyers, and internal and external team members, to handle a variety of customer support functions.

Responsibilities:

Providing customer services relating to sales, sales promotions, installations and communications.

Ensuring that good customer relations and seamless turnaround in problem resolution are maintained and customer claims, product orders and complaints are resolved fairly, effectively and in accordance with the consumer laws.

Answering questions and provide prompt information related to potential concerns.

Developing organization-wide initiatives to proactively inform and educate customers.

Providing tracking information on critical deliveries.

Researching and processing credits to customers for stocked returns, damages and other issues. Follow correct procedures and compliance guidelines, such as hazardous materials, cold chain compliance and pedigree, to determine and document accurate reasons for credits, issue customer credits, and organize the logistics of returned product, effectively communicating with customer and sales throughout the process)

Responsible for checking or purchase order status and confirmations

Managing purchase order and product data within the system. Communicating with cross-functional departments in order to coordinate purchasing.

Customer Service Specialist must be a self-driven individual needing little to no supervision.

Must have the ability to maintain professionalism and uphold respect even when dealing with stressful situations.

Must be flexible and dependable.

Must be willing to perform multiple different tasks when needed.

Shift: Day shift (hours are flexible)

Minimum Requirements:

HS Diploma or Equivalent

1+ years experience in customer service and/or procurement

Proficiency with MS office suite (Outlook, Word, Excel)

Able to prioritize and multi-task in order to meet various deadlines and customer expectations

Strong problem-solving skills: ability to analyze information provided, identify the root issue, and use resources appropriately to solve basic customers’ problems/questions in a timely manner

Preferred Requirements:

Associate’s or University degree or equivalent

Experience with SAP

Must be authorized to work in the US. Sponsorship is not available for this position.

We recognize that diversity contributes greatly to our company’s success. We take pride in welcoming veterans, individuals with disabilities, and others with diverse perspectives to our inclusive environment. Our Employee Resource Groups provide you with opportunities to build awareness, grow personally and professionally while giving back to your community. Your job at McKesson will help millions of people get more from their healthcare, make a difference in the care and life of patients, and help shape the future of healthcare in a meaningful career with a balanced life.

Apply today to join the McKesson team, where we all play an important role in improving lives around the world!

Career Level – IC-Business Support-B3

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAcquisition@mckesson.com . Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!