Customer Service Specialist

Customer Service Specialist, Dallas

Are you looking to find a work place you can call home? Do you strive to grow in a fast-paced industry with a company dedicated to helping you embrace your profession? Vision Communities Management, VCM, Inc., is a fast-growing community association management firm with a commitment to investing in our associates. With leadership who still believe that a hands-on approach ensures that our communities receive the best expertise and quality in the business. Do you believe in creating a community’s vision through customer service, expertise and accountability? Then come join your vision with ours.

Position Summary

Provides support to a team of portfolio manager while ensuring the values and culture of VCM, Inc., are demonstrated at all times. Responsibilities will include working with association managers and company leadership to help create each community’s vision. Previous work with gate access systems is preferred. A successful candidate must have a commitment to exceptional customer service and quality control.

Position Responsibilities

At all times, demonstrate and promote the mission, values and culture of VCM, Inc.
Assist in mailing violation and collection notices
Assist in community mailings, and any other needed mailings
Assist with data entry of violations
Receive, sort and deliver mail
Electronic scanning of files, as instructed
Process cash receipts
Answer telephone, screen and direct calls to the correct personnel
Take and relay messages in a timely fashion
Provide helpful information to callers
Filing
Assist with other duties as assigned

Education and Experience

High school diploma, or equivalent, required
Knowledge of administrative and clerical procedures
Knowledge of computers and relevant software application
Keyboard skills

Key Competencies

Excellent verbal and written communication skills
A cheerful demeanor
Professional personal presentation
Superior customer service oriented
Confidential information management
Attention to detail
Possess initiative
Reliability
Stress tolerance & ability to be flexible
Ability to lift up to 50 lbs.
Proficient with Microsoft Office Suite
Must have a valid driver’s license and reliable transportation Your Vision. Our Knowledge.