Customer Service Representative – Tier 1 – Support

Apex EDI is a rapidly growing technology company that offers innovative software and service solutions to help healthcare providers focus on what really matters – healing patients.

Team Culture:

• We Make It Happen – We manage 100% of our commitments so we get the right results, and never despair when we run into obstacles.
• We Do What’s Right – We balance the needs of the client with the needs of the company so that real solutions are found and implemented and not just band aided.
• We Check Our Egos – We love to learn from everyone. The magic happens when personal agendas are put aside, and the team has one vision and shares both glory and defeat.
• We Have Fun And Support Each Other – If you don’t have fun every day, you’re doing it wrong. We laugh a lot, always give the benefit of the doubt, and never bus chuck each other.

Key Responsibilities Include:

• Own the first impression with all new clients, helping them to understand our onboarding process, confirming information, and ensuring everything is set up 100% correctly in our system.
• Answer and transfer a limited amount of calls, as well as forwarding on general support emails.
• Remind all clients about their initial install and training appointment, as well as rescheduling those appointments as needed.
• Participate in various proactive efforts to connect with clients through phone and email.
• Listen to client voicemails and create tasks for the client’s designated Account Managers.

Who You Are:

• A smart and exceptional professional who has a many strong competencies and skills, but needs experience to further develop and back them up.
• Your work ethic is strong, and your kung fu is stronger. You know when to work hard, and when to work smart.
• Enjoy working in a team and all that entails – including peer-to-peer feedback, open communication, and celebrating your many victories with your teammates.
• Strong in heart, generous in spirit, daring and unafraid.

Bonus Points:

• Knowledge and experience about what it takes to increase client loyalty.
• You can’t decide if you would rather own a majestic unicorn or a ferocious T-rex.
• Experience with ZenDesk or similar ticketing systems.
• Comfortable working with technology and can improve upon our plan of how to survive when the robots revolt.

You’ve read and live the principles from any of the following books: Extreme Ownership by Jock Willink and Leif Babin, Leadership and Self Deception by The Arbinger Institute, and/or The 5 Dysfunctions of a Team by Patrick Lencioni.

Job Type: Full-time

Salary: $11.00 /hour