Customer Service Representative – International

Title: CSR International

Location: New York, New York

Who we are:

Voted one of the Nation’s Best and Brightest Companies to Work for, Kuraray America, Inc. (KAI) is a global leader in specialty chemical, fiber and resin production. With top-of-the-line research and production facilities and a vast network of supply from around the world, Kuraray leads the industry in specialty dental, fiber, resin, and elastomer products. Kuraray America is a wholly owned subsidiary of Kuraray Company, Ltd. Based in Tokyo, Japan. Kuraray has operations in 28 countries and employees more than 10,000 employees, including over 750 in the United States.

Why Kuraray:

Kuraray is building a better tomorrow, today. Our team members are dedicated to expanding our business with committed professionals who share essential values such as integrity, excellence, teamwork and accountability.

As a part of Kuraray America, Inc., our team shares the advantages of working for the leader in specialty chemicals, resins and fibers. Our international presence and resources allow us to be a world-leading innovator in the industries we service. Yet, despite our size, our people are more than just a number. As a new team member you can expect to earn responsibility quickly. Our commitment to our people is visible in our comprehensive benefits package. As a Kuraray team member, you will have the opportunity to enjoy competitive salaries and benefits, incentive opportunities, and an excellent work environment.

Position Summary: The primary role of the Customer Service Representative is to provide dependable and accurate delivery of product and related services to our customers. The successful candidate will be responsible for coordinating activities among

• the bu

siness team

• to insure required quantities meet customer order requirements
  Responsibilities: Order entry, processing, & fulfillment : Receive orders from customers via email and fax. Input data into the SAP system.
• Check the inventory status and delivery schedule.
• Complete the process of importing the goods from Japan.
• Complete preparing the documents such as certificates, US Customs filing, etc.
• Issue relevant documents such as Purchase Order, invoices, debit and credit notes.

Delivery Control, Warehouse Management

• Check the shipping status.
• Communicate with custom broker.
• Inform the arrival notice to the customer.
• Check the inventory amount every end of the month.
• Monitor warehouse daily shipment function, and request and verify all orders have shipped, and are correct.
• Update SAP Customer profiles.
• Maintain customer credit information.
• Check customer credit control status.

Qualifications:

• High School Diploma or Equivalent required.
  
• Minimum 3 years customer service experience in a materials related industry
  
• Knowledge of inventory control & order entry procedures & systems
  
• Experience with import and export control
  
• Knowledge of key information systems including SAP, EDI, and Microsoft Office (Excel, Word, Outlook, etc.)
  
• General accounting knowledge for inventory and production preferred
  
• Excellent communication skills for dealing effectively with customers
  
• Ability to prioritize all facets of work based on customer, warehouse, and inventory requirement
  
• Team player who is able to multi-task, adapt, and is able to quickly learn new processes in an international environment.

We offer a competitive compensation package that includes base pay and an annual incentive. This program is designed to reward individual performance and align overall rewards with corporate and team performance.

Our employees enjoy an attractive healthcare benefits package, including wellness reimbursements to promote a healthy lifestyle. We also provide an Educational Reimbursement Plan, helping our employees fulfill their career goals, as well as a competitive 401(k).

Please apply online at: http://www.kuraray.us.com/careers/

Kuraray America, Inc. is an Equal Opportunity Employer AA M/F/disability/protected veteran status

No third party candidates accepted.