Customer Service Representative III

This is a long-term temporary assignment at United Airlines located downtown Chicago, IL at Willis Tower.

Responsible for investigating and analyzing operational discrepancies received through the company-wide reporting systems where employees can report operational discrepancies, issues, concerns, questions, comments or compliments. Respond and coordinate responses to e-mail, voicemail, live calls, and written reports. Identify trends, correspond with other division management, including Food Services, Engineering, Aircraft Appearance, Corporate Security, Corporate Travel, Airport (Customer) Service, Onboard Revenue, Safety, Crew Scheduling, Inflight, Flight Operations, Marketing, Maintenance, and Customer Care, for corrective action, and communicate resolutions to employees. The group is responsible for making suggestion to issues working with the appropriate department for corrective action or new policy implementation. Departmental goal of response to employee within forty-eight hours. The department compiles and publishes a weekly report to senior management on high profile or frequently reported issues. Contributes submitted monthly include an Operational Discrepancy Report, including year over year and monthly percentages and total which goes to division leadership and senior management. **ADDITIONAL NOTES FROM THE MANAGER** Backfilling the role of someone who has recently departed. This candidate will be supporting United’s companywide resource for reporting issues from frontline employees such as flight attendants, mechanics, gate agents, etc. They are revamping with new technology, and this resource will field frontline employee feedback until it has been implemented.

Job Type: Contract

Salary: $22.00 to $25.00 /hour