Customer Service Representative I (600087)

Job Description: Customer Service Representative I (600087)

Location: Boise, ID 83709

Duration: 29-Jul-2018

Pay Rate: $12/hr. W2

1-2 years call center phone experience where managing multiple systems simultaneously while resolving customer inquiries without script.

Microsoft Office (Word, Excel, Outlook) version 2010 or 2013, managing files and records, and maintaining billing and collection records

Fine-tuned interpersonal skills to create positive interactions with customers to include: ?Strong communication and listening skills to understand the customer’s situation and respond effectively by phone, in writing, or in person, in a helpful and professional manner.. Skillset Required: Prior experience in administrative and clerical procedures and systems such as Microsoft Office (Word, Excel, Outlook) version 2010 or 2013, managing files and records, and maintaining billing and collection records. 1-2 years call center phone experience where managing multiple systems simultaneously while resolving customer inquiries without script.

Fine-tuned interpersonal skills to create positive interactions with customers to include: ?Strong communication and listening skills to understand the customer’s situation and respond effectively by phone, in writing, or in person, in a helpful and professional manner.

?Practiced problem-solving and critical thinking skills to determine solutions to a customer’s problem resolving issues effectively.

?Demonstrates patience and politeness, especially when interacting with difficult or irate customers.

?Ability to work in a team environment in a cooperative and dependable manner in order to achieve internal customer satisfaction and meet company goals.

?Flexibility – ability to fill-in as needed to cover critical tasks/roles

?Attention to detail in order to follow company processes and Commission rules.

?Integrity – ability to maintain confidentiality of customer information

?Intermediate to advanced technical capacity with an ability to quickly learn new and/or proprietary systems.

Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities