Customer Service Representative – Full Time – $14.25 – Benefits

Customer Service Representative – Full Time – $14.25/hr

*Benefits: Medical, Dental, 401K

*Accrue 17 days Paid Time Off & 12 Holidays

Customer Service Representative (“CSR”) is responsible for the processing of applications and correspondence in a timely and accurate manner. Provide quality customer service and responds to a variety of customer inquiries, identifies problems, and provides solutions while communicating clearly and effectively.

Position Duties and Responsibilities:

• Processes applications, researches accounts, processes licenses and responds to telephone inquiries and concerns
• Ensures timely data entry of all license application information
• Generates appropriate correspondence for deficiencies, license continuation renewals, reinstatement, etc.
• Requires delivering a high level of service under pressure, and handle difficult situations with professionalism
• Must be able to organize and prioritize workload
• Processes, archives, stores, and retrieves documents
• Researches and resolves issues
• Screens documents that are submitted to the office

Qualifications

• High school diploma or equivalent
• Minimum 1 year of recent work experience in fast paced office environment
• Prior experience with Sircon Licensing system preferred
• Demonstrate excellent spelling and grammar skills
• Proficient computer skills with Word, Excel, Outlook, and the Internet
• Strong written and verbal communication and effective interpersonal skills.

Physical Requirements:

This position requires the ability to sit for long periods of time and multitask. Hear and converse clearly over the telephone and face-to-face. This position requires keying frequently on a computer for both data entry and composing of documents. Requires the use of a scanner and dexterity for archiving and filing documents. Regularly uses vision to focus on computer and files. This is a semi-sedentary position working in a fast-paced office environment.

Job Type: Full-time

Salary: $14.25 /hour

Job Location:

• Smyrna, GA

Required education:

• High school or equivalent

Required experience:

• Customer Service: 1 year
• Application Processing: 1 year
• Microsoft Applications: 1 year