Customer Service Representative- Call Center(Norcross, GA)

This position is the primary point of contact for customers. The CSR has a key role
in helping customers have a positive experience; and helping the customer
resolve any immediate needs that might impact the ability to fuel using their
Fleet account.

Starting rate: $14 hourly, plus great benefits!

Principal
Responsibilities Include:
·
Handling inbound (80+) and outbound calls
in a professional manner

·
Utilize multiple applications provided by
FLEETCOR in order to assist customers efficiently and in a timely manner.

·
Demonstrate effective oral and written
communications with customers, department personnel and management

·
Proficient in being able to cross sell
additional products and services

·
Transfer calls to appropriate department or
staff

·
Process check by phone requests

·
Provide customers with accurate account
information in a fast pace environment

·
Fee negotiation

·
Good interpersonal skills and team work awareness

·
Multi-tasking, listening, inputting data,
probing, providing solutions, navigating through various screens while applying
basic customer satisfaction techniques

Skills
and Experience:
·
3+ years of high call volume experience

·
Analytical and general math skills are
required

·
Must be organized, able to communicate
effectively and comfortably on the phone with customers

·
Fuel and credit card industry experience a
plus

·
Microsoft Word and Excel experience is
required

·
Have the ability to work independently

·
Need to be focused, detail-oriented,
self-motivated