Customer Service Representative, Call Center

Do you have…

• A commitment to providing exceptional service?
• Professional expertise and a passion for what you do?
• A high level of integrity?
• An ability to work independently and collaboratively as a team member?
• Creative thinking and problem-solving skills?
• Dedication to developing your own skills and knowledge?

Our most successful associates demonstrate these qualities every day.

Come learn about our call center positions and how you can make a difference.

Stop by our Open House on Thursday, May 11

, 2017 1 0:00 am – 4:00 pm, AAA Club Alliance, Newark Operations Center, 200 Commerce Drive, Newark, DE 19713. Qualified candidates will be interviewed on the spot. Please bring your resume!
AAA seeks courteous and professional individuals to provide excellent customer service to members in a high-volume call center environment.
This is a position that works part time and starts seasonal/occasional working 24 hours per week.
The primary duties of the Roadside Assistance Customer Service Representative are to:
Operate automatic call distribution (ACD) telephone set and PC running Windows-based applications, to accurately receive, record and respond to members’ requests. Assist Members, utilizing AAA maps and/or a PC based map program, to determine their breakdown location or tow destination, and to provide trip routing/mileage information during non-office hours .
Properly answer and accurately process incoming telephone calls regarding Roadside Assistance and other related issues, while demonstrating a pleasant and professional telephone manner. Take action as necessary to appropriately respond to members’ needs and concerns.
Accurately enter information, and complaints regarding Members’ Roadside Assistance needs, including any special service considerations, in the D/2000 PC application. Process credit card and member billing transactions via PC based “ChargERS” applications. Deliver extraordinary customer service to members.
Minimum Qualifications:
High School Diploma or equivalent
Two to five year’s customer service experience.
Working knowledge or of personal computer, internet and competent keyboarding skills to accurately and effectively complete daily work assignments.
Ability to work overtime and on holidays as needed by the business, and in inclement weather conditions.
Training Requirement: Monday – Friday 9:00am – 4:00pm for the first 3 weeks
To the qualified candidate we offer:
A competitive hourly rate of $13.50 per hour.
Benefit package to include 401(k) plan, Employee Assistance Programs and Health Advocate.
The opportunity to work in an environment where you can see the impact of your contributions on a daily basis.
Emergency Roadside Service Representative, Call Center Representative, Customer Service, Customer Service Representative, Call Center Jobs
If you have the qualities and skills described, apply today to become a part of our growing team!
To learn more about our company and the position, please visit Our Company Website .
To see what it is like to work at AAA Club Alliance, check out our Day In The Life Videos .
AAA Club Alliance is the result of AAA Mid-Atlantic and AAA Allied Group joining, now representing nearly six million members in 11 states and Washington, DC. At AAA Club Alliance, we’ve been driven for more than 100 years to provide our members with superior roadside assistance, personal service, and peace of mind. This same commitment to a life well-lived has earned AAA Club Alliance the reputation as a great place to work. Our people tell us it’s the company’s positive work/life balance, the dynamic team environment, excellent benefits, and strong customer focus that keep them happy; their ideas are respected and valued. And, perhaps most important of all, they get to make a difference every day.
AAA Club Alliance Inc. is committed to provide a safe and professional work environment. EOE/M/F/D/V
Applicants have rights under Federal Employment Laws:
The Equal Employment Opportunity (EEO)
The Employee Polygraph Protection Act (EPPA)
The Family and Medical Leave Act (FMLA)
Job Category: Customer Service