Customer Service Representative – CA

Customer Service Specialist – $16 p/h – Full Time, Full Benefits, 401k match, Paid Vacation, Various available hours, Multiple openings available.

Rapid Response Monitoring, the leading provider of electronic security monitoring services, is looking for highly driven and motivated Customer Service Professionals to join a successful and fast growing team in our Southern California office. We are looking for candidates that can set the pace in exceptional, professional, and prompt customer service. The successful candidate is career-driven, goal and detail-oriented, a fast learner. This is an amazing opportunity to join a dynamic company and start a new and exciting career in our state-of-the-art West Coast location.

Overview
:

As a Customer Service Specialist, you will handle alarm emergencies and process inbound calls while providing exceptional customer service and support. You will continuously learn new skills and train in all services offered. Using the most technologically advanced equipment and programs, you will play a key-role in protecting life and property.

Required Qualifications
:

• Associate’s Degree or equivalent from accredited College or Technical School, or equivalent Military experience

• Customer service experience

• Excellent written and verbal communication skills

• Professional, positive, welcoming, and friendly attitude

• Ability to be licensed in all required areas

Preferred Qualifications
:

• Bachelor’s Degree a plus

• 2-5 years of professional customer service experience

• Proficiency of the Microsoft Office suite (Outlook, Word, Excel, PowerPoint)

• Ability to multitask using multiline phones and specialized computer programs

Responsibilities
:

• Handle alarm emergencies for residential and commercial clients

• Receive and process inbound calls from customers and authority agencies

• Provide exceptional customer service and support to our clients

• Follow established procedures and maintain excellent quality assurance

• Maintain full knowledge of new policies and training materials

• Maintain an outstanding attendance record

• Successfully complete all required training courses, classes, and specialties

This is an amazing opportunity to start your career in an established and rapidly growing organization using the most advanced technology in the industry. Rapid Response Monitoring is committed to invest in the training and development of the team. We offer continuous opportunities for career advancement and growth; over 90% of the Management team has been promoted from within. All training is performed by industry professionals, in person, and on site at our West Coast facility.