Customer Service Representative

Join America’s fastest growing TV, Internet and Voice Company

Spectrum

(Formerly Time Warner Cable)

Customer Service Specialist*

Are you versatile and cool under pressure? Does your “can do” attitude prevail over a fast-paced variety of customer concerns? Do you picture yourself a tech whiz? Then Spectrum is the place to be. We welcome and nurture such extraordinary talent. Discover the most comprehensive training available…plus tremendous support, incentives and a clear career path for growth—all in a culture that values and rewards performance.As a team member in our Customer Care Center, you will assist customers with requests ranging from scheduling appointments to billing and the sale of additional or bundled products. Most importantly, you’ll use your understanding of technology and communication devices to effortlessly troubleshoot issues with customer’s equipment (e.g. cable box, DVR, remote, modems) and exhibit possibilities to subscribers. By providing information, options, and an unbeatable level of service you’ll make customers happy today and going forward.

Beyond a desire to enhance the total customer experience, you are multi-talented and proficient. You must be open to working flexible schedules that may include weekends or late hours, and experienced in a fast-paced customer facing setting. Our ideal candidate also has a consultative sales approach.Spectrum believes that by providing our employees with a complete array of benefits, we can help them take care of the people who matter the most, both at work.

You will receive generous benefits, discount pricing on our residential products (so long as you live within our service area) and more. You’ll also discover ample resources and encouragement that inspire career progression and help you grow at your own pace.

Basic qualifications required to work in the Spectrum Care Call Center environment:

• 6 months or more customer service experience;

1 or more years preferred.

• 6 months or more working with multiple software applications;

1 or more years preferred. * 6 months

1 year+ heavy volume phone experience

Start Date: July 7, 2017

Training hours will be 12:00 pm ( Noon) to 9:00 pm Tuesday through Saturday

Shift will be 5:00pm to 2:00am with two consecutive days off

Please go to https://jobs.spectrum.com/ and apply to requisition#19606BR

We are driven by our mission to deliver the best experience for both our customers and employees!

Job Type: Full-time

Salary: $14.00 /hour

Required education:

• High school or equivalent

Required experience:

• Customer Service: 1 year