Customer Service Representative

Reap the benefits of working for Eversource, New England’s largest electric and gas utility company. We pride ourselves on our rich history of serving our customers and giving back to our communities. Join our customer service team to deliver dedicated care to the wide range of needs of our 3.6 million customers. As an energy adviser you will resolve inbound telephone and/or electronic inquiries in a timely manner. This position will give you exposure to the evolving energy industry working independently and in a team setting. We offer a fast paced environment and opportunities for career advancement.

Applicants interested in working in a 24/7 hour Call Center environment should apply. Customer Service Representatives are accountable for handling all customer service inquiries, via telephone, mail, Internet, video conferencing or in person, for existing products and services. The primary focus of this position is to insure timely resolution of customer inquiries. The Customer Service Representative is responsible for preparing and maintaining any necessary records associated with the customer contact. The Customer Service Representative must have strong analytical, reasoning and negotiating skills, and must be courteous, tactful and exercise patience in dealing with customers, the general public and interfacing departments under difficult circumstances. The Customer Service Representative must demonstrate the ability to recognize potential problems and take corrective action, respond, prioritize, document and follow customer requests through to completion.

Qualified applicants must submit a resume with their application.

Location: Westwood, MA

Starting Rate of Pay: $28.58

**Union Represented Position**

Minimum Qualifications

Must have high school diploma or equivalent.

Must have at least 1 year of experience in a customer related environment or college degree

Must pass company approved testing

Must pass background and drug screening

Ability to speak multiple languages a plus
Worker Type:

Regular
Number of Openings:

16
SEO Category:

Customer Service Jobs
EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor