Customer Service Representative

Hiring a Contract Customer Service Representative

Duration: 1 Year

Client Location: Fortune 500 Company in Sparks, MD

Work Schedule: Monday – Friday / 40 Weekly

Pay Rate: $18.00 Hourly

Benefits: ACA Compliant Medical Insurance

Qualifications

• Requires an Associates degree
• Minimum 3-5 years proven experience in a customer service oriented environment
• Ability to work 11:30-8PM shift
• Ability to be stationary for a period of time and take scheduled lunch breaks
• Accurate typing skills, with a minimum of 55 WPM
• Excellent Interpersonal and communication skills, with a desire to drive the customer experience to the next level
• Great listening skills, ability to pay attention to detail, be focused, positive, and results driven
• Problem solving and business acumen is a really strong desirable
• Understands SAP or Service Max, a plus
• Some understanding of molecular and microbiology sciences or healthcare, a plus
• Ability to resolve escalated or complex issues or handle conflict resolution with little or no supervision, a plus
• Strong rapport building skills, a plus

Responsibilities

The Customer Experience Representative is responsible for Routing inquiries and problems in a call center/help desk environment for clients and customers.

• Associate is responsible for triaging incoming calls from hospital and lab technicians utilizing instruments to direct those clients to the appropriate team
• Utilizing tools and resources to identify the root cause and transfer the customer to the correct department
• Administrative duties, such as fulfilling form and pre-install requests
• Daily management of the customer experience through processing orders, emails and phones calls
• Outbound calling to customer to close escalations when delegated from the Customer Experience Manager
• Facilitate customer resolutions of product issues and escalations, determining and initiating appropriate actions through collaboration within and among other departments to ensure customer satisfaction
• Create win-win solutions, enhance the customer experience, look for projects within the organization that will take the company to the next level
• Other duties, as assigned

To Apply for immediate consideration please send resume to Louis Moliterno at Louis.Moliterno@onboardusa.com and reference job # 17869 in the Subject Line and indicate the best times to contact you (please include nights and weekends if needed).

On-Board Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.