Hotline: 678-408-1354

Customer Service Representative

Description

Under general supervision, provides support to staff responsible for facilitating applications, responding to customer requests and complaints, and collecting delinquent bills by performing records research and responding to routine customer requests.

Examples of Duties

  • Researches departmental records for information related to account status inquiries, the establishment of service, termination of service, payment histories and results of account investigations.
  • Prepares forms and records to document services provided.
  • Assists with verification of the accuracy of account files.
  • Prepares documents to initiate investigations of illegal usage and assists in monitoring accounts for repeated violations.
  • Compiles the results of investigations and prepares routine statistical reports.
  • Refers delinquent accounts, defaulted payment agreements and cases of illegal usage to the appropriate units for disconnection of service.
  • Interacts with customers directly and by phone in addressing routine customer requests, including service and billing problems.

Requirements:
Minimum Qualifications

  • Graduation from high school.
  • One year of experience in customer service or duties requiring a high volume of customer contact and involving the research and maintenance of files and records and preparation of routine reports.

ABILITY TO:

  • Learn billing and customer payment policies and procedures.
  • Communicate effectively verbally and in writing.
  • Operate common automated office equipment.
  • Develop and maintain effective working relationships.
  • Compile and maintain chronological records of events and account activities.
  • Acquire additional knowledge and skills to remain current and progress in field.

Benefits:
BENEFITS: We offer a very generous benefits package to our employees, including the following:

  • Medical Coverage
  • Dental/ Vision Coverage
  • Short Term Disability
  • Long Term Disability
  • Group Life Insurance/ AD&D
  • Vision
  • Matched 401(k) Program
  • Performance Bonus
  • Referral Bonus
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Contact Us

Eltas EnterPrises Inc.
3978 Windgrove Crossing
Suite 200A
Suwanee, Georgia
30024, USA
contact@eltasjobs.com

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