Customer Service Representative

This is an office based, full-time, non-exempt position reporting to the Sales Manager. The CSR’s primary function is supporting the sales function for existing and prospective customers via telephone to sell Distribution’s full range of products, including engineered lumber, plywood, OSB, distributed products and dimension lumber.

The Customer Service Representative has a key role in our organization. The successful candidate will be responsible for supporting our fast-paced sales and purchasing associates in customer service, order entry, product replenishment activities, etc. This person will assist customers and vendors with telephone sales or service inquiries, provide sales and marketing communication with other associates, assist with order-entry, execute program sales, and manage EDI and MyWey orders. Additional responsibilities include processing claims, executing transfer sales, and maintaining the pricing database. Excellent PC skills are required to develop and generate sales and inventory reports, while supporting the development of sales presentations and organizing customer events and training. In the process of performing all of these functions, the successful candidate will strive to gain product knowledge and learn all aspects of the business.

Responsibilities include:
Comprehensive knowledge of products handled by the area distribution center

Strong knowledge of order entry and reporting processes

Knowledge and skills in inventory management

Knowledge of Distribution customers, their businesses and customer needs

Knowledge of how products are stored and transported

Knowledge of order administration, delivery processes

Knowledge of claim and return processes (vendor and customer)

Understands basics of asset management and inventory management

Superior computer skills; working with spreadsheets (excel); running BI reports; putting price sheets together; data -management

Interpersonal skills; ability to work well with Sales Reps; liaison with purchasing; works with customers to solve problems

Good problem solving skills; proactive in solving customer issues; uses positive approaches in managing conflict

Professional phone skills

Ability to effectively use tools, such as SAP, Excel to generate sales; (e.g. order entry, pull reports and provide information to customers)

Qualifications

Requirements:
1 to 3 years customer service or sales experience

SAP experience

Ability to read and understand blueprints

Preferred:
Bachelors degree

The successful candidate must work well with others and effectively contribute to an unbeatable high performing team. This person will have a high level of initiative, a passion for winning, a can-do attitude, excellent interpersonal skills, a demonstrated track record of success, excellent oral and written communication, and presentation skills. Must be creative, and have a drive for overcoming obstacles and accomplishing goals. Strong PC skills including MS Excel and a commitment to continuous education and improvement are required.

About our Wood Products Distribution Business

We have over 48,000 SKUs from over 300 suppliers of structural framing materials and specialty building products for residential, multi-family and light commercial markets. Our team of on-the-ground sales and support has the industry reach, experience and knowledge to help grow your business. We’ll get you what you need, when you need it. Our experienced operations team with over 40 LEAN greenbelts provides a safe and efficient delivery service.

About Weyerhaeuser

We sustainably manage forests and manufacture products that make the world a better place. We’re serious about safety, driven to achieve excellence, and proud of what we do. With multiple business lines in locations across North America, we offer a range of exciting career opportunities for smart, talented people who are passionate about making a difference.

We know you have a choice in your career. We want you to choose us.

Weyerhaeuser is an equal opportunity employer. We are committed to taking affirmative action to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans.

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