Customer Service Representative

About Our Company:

Collateral Management is a real estate appraisal management company in Fort Lauderdale, Downtown Las Olas, servicing lenders and appraisers throughout the nation. We are looking for energetic, ambitious and solution oriented Client Relations Specialist | Admin Assistant who want to develop their career and work in a rapidly growing, collaborative team environment! “Be part of a team that values every aspect of who you are”.

Position Summary:

The Client Relations Specialist | Admin Assistant will assist in organizing, prioritizing, facilitating and monitoring the operational flow of appraisal orders through Collateral Management system.

Job Description:

• Answering phones, replying to customer email, maintaining calendars, scheduling client appointments, confirming customer orders, keeping customers informed of order status, willingness to take direction and be proactive in seeking additional duties and responsibilities.

• Schedule and coordinate the flow of work within/between departments while expediting the production process.

• Process payments according to Company and department policies and processes.

• Maintain open lines of communication with clients and third party vendors to ensure production requirements are met in a timely manner.

• Build strong partnerships with appraisers to promote a high level of service to customers.

• Assist in managing the coordination of files for our clients.

• Candidate must also take initiative and have the ability to prioritize, attention to detail and excellent analytical skills are required.

Requirements:

• Experience with customer relations and possess strong phone skills.

• Technology savvy is a MUST. Must be proficient with Microsoft Excel, Outlook, and Word.

• Organized with ability to multi-task in fast-paced environment.

• Demonstrate attention to detail and a high level of accuracy

• High School Diploma or equivalent; some college preferred.

• Confident and driven individual with great communication skills.

• Outstanding organizational skills and the ability to problem solve and show keen attention to detail.

• Quick learner — Ability to learn new systems and products/services.

• Ability to handle multiple projects and meet strict deadlines.

• Positive personality — We’ll give you the tools to succeed, guaranteed.

• Ability to HAVE FUN and make money while doing it!

• Strong written and verbal communication skills.

• Meet required performance goals while helping customers with there files.

• You must be customer service oriented to succeed!

Pay Rate & Benefits:

Salary: $28,000.00 to $40,000 /year.(discussed and relevant based on experience) (Free Parking) We also offer a 401K with Employer Match & Group Health Insurance. As an employer of choice, Collateral Management offers excellent benefits, a competitive salary, continuous training, opportunities for advancement and a desirable, professional atmosphere.

Shifts Available (Full Time):

Monday to Friday: 10:00 AM to 7:00 PM

Monday to Friday: 11:00 AM to 8:00 PM

APPLY ON COMPANY WEBSITE FOR IMMEDIATE RESPONSE:

http://collateralmanagement.org/admin-assistant

Job Type: Full-time