CUSTOMER SERVICE REPRESENTATIVE 2

DEPARTMENT OF REAL ESTATE

The Department of Real Estate regulates the sale of subdivisions, unsubdivided lands, timeshares, condominiums, membership campgrounds, and cemeteries. It approves and monitors pre-licensing instruction, testing, and continuing education courses. The Department also oversees the activities of licensees, investigates complaints against licensees and land developers, and participates in administrative hearings pertaining to their conduct.

Visit our website at http://www.azre.gov

CUSTOMER SERVICE REPRESENTATIVE 2

LOCATION

2910 North 44th Street, Suite 100 – Phoenix, Arizona 85018

JOB SUMMARY

The Arizona Department of Real Estate (ADRE) is seeking an experienced and enthusiastic Customer Service Representative 2 to work in the Licensing Customer Service Division. As a Customer Service Representative 2, you will serve as a point of contact to the industry and the public sector relative to all aspects of real estate law via telephone, correspondence, or in person. You will provide information to assist and/or advise the public in response to their needs, and may also determine the appropriate source to handle more complex matters.

Duties of the Customer Service Representative 2 include, but are not limited to the following:

Fielding a high volume of telephone calls from the public/ or walk-in visitors.

Interacting with real estate licensees, other government agency staff and the public.

Data entry and extensive e-mail correspondence.

Processing various ADRE forms – at the front desk as well as electronically.

Scanning, copying, and filing documents.

Composing and drafting written correspondence.

Provide back-up phone assistance to ADRE’s HUB.

KNOWLEDGE, SKILLS, & ABILITIES

Knowledge, Skills, and Abilities required:
Strong oral and written communication skills, as well as the ability to analyze data/ complex information and convey it in a clear and concise manner.

Ability to work within deadlines.

Extensive use of Microsoft Office products (Word, Excel, and Outlook particularly), preferably through MS Office 2010 version. Ability to organize, prioritize and perform multiple tasks daily and work as a team player with several divisions.

Ability to understand written and verbal instructions and complete assigned tasks accurately.

Ability to exercise good judgment in safeguarding confidential and sensitive information.

Ability to exercise diplomacy when dealing with people in sensitive situations.

Extensive experience operating standard office equipment including desktop computers, copiers, scanners, and fax machines.

Experience in the application of Arizona Revised Statutes and Administrative Code, pertaining to the real estate department is preferred, but not required.

Establish and maintain effective, cooperative relationships to conduct work product.

Desired Qualifications: An Associate’s degree or higher from an accredited college or university in business, public administration, or a related degree. At least 2 years of progressively responsible experience as a customer service representative or administrative assistant in a professional environment. Knowledge of real estate industry and/or professional experience working in the real estate industry is a preferred, but not required.

Note: This position is not covered by the State Personnel Merit System.

BENEFITS

The State of Arizona will provide the following to you: A robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability options A top-ranked retirement program with 100% employer matched contribution 10 paid holidays per year Accrued vacation and sick days An incentivized commuter club and public transportation subsidy program Work-life balance and additional options for life betterment such as: deferred compensation, credit union membership, and a wellness program Rewarding work that impacts the people of Arizona

PRE-EMPLOYMENT REQUIREMENTS

If position requires driving, possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment required. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) .

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer.

All newly hired employees will be subject to E-Verify Employment Eligibility Verification.

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Email [email protected] or call 602-542-4700 for assistance.