Customer Service Representative

Fred Beans Ford of Boyertown is looking for a “Customer Service Manager” with Internet Social Media skills” !

• This person must have a passion and drive for helping us create the best customer experience in our Service Department.
• This role is heavily focused on customer interaction, satisfaction follow-up and retention.
• This position will require a deep knowledge of internet programs like Yelp, Facebook and Google to represent our internet reputation
• The hours of this position are Monday through Thursday 9am to 6pm. Saturdays 7am to 12pm or Tuesday through Saturday.
• Full time pay is based on a starting base pay rate of $15-$17 per hour, plus incentives and bonuses based on Customer Satisfaction Survey ratings. Monthly bonuses will be up to $1000.
• Plus heath, dental, eye programs, vacation and 401k programs for the right person.

Responsibilities include, but are not limited to the following;

Helping customers in setting up appointments for vehicle auto service.

Provide the customer the best possible service in regards to phone manners, and follow up phone calls.

Performing phone and email follow ups after appointment to ensure they are 100% satisfied with service received.

Verifying customer information in computer database.

Interaction with Service Manager in customer relationship, Internet updating and marketing programs.

Assisting and supporting administrative and Service Dept staff.

Updating social media pages.

Requirements

The following skills will help you to be successful in th

is

role;

Ability to read and quickly comprehend instructions and information

Positive and Pro-Active

Customer Service skills

Deep knowledge of internet programs like Yelp, Facebook and Google

Proven customer service skills of at least 2 years’ experience.

Strong attention to detail and follow-up

Ability to learn and use in-house Service department and internet computer systems,.

Ability to communicate in a very professional and caring manner verbally and in writing with customers and co-workers

Ability to multitask and work effectively in a fast paced environment

Strong organizational skills

We are an equal opportunity employer and a drug free workplace. Hiring is contingent on passing a complete background check to include criminal.