Customer Service Rep

The Johnston County Airport is seeking an enthusiastic, reliable and career minded individual to provide outstanding customer service. Posting open until filled and may close at any time. Salary based on prior experience and qualifications.

Duties and Responsibilities:
Serves at the front desk greeting customers by phone and in person. Accepts payments, handles accounts receivables and various administrative and service oriented details. Communicates via air-to-ground radio and ground-to ground radio, in addition to other forms of communication. Provides turn key reservations as necessary; i.e. motel/meals/car, etc. Coordinates and facilitates aircraft services, such as fuel and hangar storage. Oversees the Airport’s marketing plan, including social media outlets and website.

Knowledge, Skills and Abilities:
Concierge-level assistance through excellent communication, anticipation of needs, creative thinking, expedient responsiveness and attention to detail. Previous accounts receivable/payable experience. Computer experience to include POS systems, reservations systems, Quickbooks and Microsoft Office. Maintains professionalism and confidentiality at all times. Hospitality industry experience a plus.

Desired Education and Experience:
High school diploma, supplemented by office support experience and public contact, administrative/business degree or an equivalent combination of education and experience.